Suntrup Kia South

Chance was a great salesperson and no pressure. He even came in on his day off to help us. Would definitely recommend Chance. He even came in on his day off to help us. Would definitely recommend Chance. More

It was an easy and good experience working with Suntrup. I got in and out. They let me dictate how I wanted the experience to go. Which was nice. I got in and out. They let me dictate how I wanted the experience to go. Which was nice. More

We have purchased three Kia vehicles from Suntrup. However, the experience I had with service scheduling system and a disappointing conversation with Mr. Rucks, the business manager, has significantly However, the experience I had with service scheduling system and a disappointing conversation with Mr. Rucks, the business manager, has significantly impacted our once-strong customer-dealer relationship. On three separate occasions we scheduled an appointment and my wife brought the car in for scheduled service (45-minute drive) and was told there was no appointment(!) When one of the Kias was stolen, the interaction with Mr. Rucks was far from satisfactory. Instead of addressing my concerns and providing helpful insights, Mr. Rucks adopted a defensive stance and made unsettling remarks that raised serious questions about the professionalism and customer service standards upheld by this dealership. Mr. Rucks dismissed the gravity of the situation, attributing it to media sensationalism, and even went so far as to boast about his ability to steal any car with a screwdriver within 30 seconds. Moreover, when I emphasized the relationship I believed I had with the dealership and my loyalty to the Kia brand, he disassociated himself from representing Kia and conveyed a lack of interest in addressing my concerns. Furthermore, Mr. Rucks shared personal details unrelated to the issue at hand, creating an uncomfortable atmosphere and further diminishing my confidence in the dealership's leadership. The lack of empathy, professionalism, and customer service training exhibited during this encounter has left me deeply disappointed. I am currently in the market for another vehicle but have lost confidence in this vendor to be a provider. More

I'm writing to share what a posiotive experience I had yesterday purchasing a used car from Suntrup Kia. David Gavril was my sales professional and he went above and beyond throughout the process. He yesterday purchasing a used car from Suntrup Kia. David Gavril was my sales professional and he went above and beyond throughout the process. He drove me to the service site so that I could drive and evaluate a car in inventory that had not been fully processed for sale. Since I am out of state, that was a huge help for me. He also did his best at arriving at a price that I thought was very fair. I'd also like to thank BJ Bruner in Finance for allowing me to expedite the closing process so that I could drive the car hame that evening. BJ was prompt, very hospitable and an overall pleasure to work with throughout the process. A suggestion for the supervisors of these two individuals: keep them happy so they remain with your firm because they both do a great job! Sincerely, Dan Yasenko More

My first point of contact was Dave Chadwick. We sent a few emails back and forth and he gave me options for the vehicle that I wanted. When I went to the dealership he was the first person I act We sent a few emails back and forth and he gave me options for the vehicle that I wanted. When I went to the dealership he was the first person I actually talked to. He was funny he was personable. He didn't just blow me off and give me to a Salesman we talked for quite a while. In fact I think I even made him late for dinner with his wife. Dave turned me over to James Bullock. I cannot say enough good things about James. I can't think of anything he should or could have done differently. He was fun to talk to he understood what I wanted in a vehicle. At no point did I ever feel any pressured. He was very relaxed and did his job very very well. If I owned a car dealership I would definitely have him on staff. He's definitely an asset to your company. The finance guy...he seemed open and honest. He genuinely seemed to be trying to get me the best deal possible. He was courteous informative and explained everything well. I just can't remember his name. Probably because I was with him for the least amount of time. I would definitely buy another vehicle from Suntrup. And I would definitely recommend them to my friends and family. David Price More