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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,410 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,410 reviews

May 22, 2024

Everyone I met at the dealership was professional and cool. Will recommend to anyone else More

by offbuton123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Would have given 5 stars but got home after getting oil changed oil cap was sitting under windshield wipers. More

by dr5036700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay Carrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Town East Ford is the only place I ever take my vehicle Shannon my service advisor is the best in the business always knowing my needs and challenges and handling them in a professional manner More

by Grypatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024

I miss the shuttle and the waiting area is too cold. Krista is the best! More

by ldgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
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May 22, 2024 -

Town East Ford responded

Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience with Krista at Town East Ford. However, we're sorry to hear that you miss the shuttle service and found the waiting area too cold. Your comfort and convenience are important to us, and we'll certainly take your feedback into consideration to improve our services. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future!

Helpful
May 21, 2024

This is our fourth vehicle to buy from Town East. Each time we have been treated good and walked away happy. More

by bellbigdog1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Whittington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Town East Ford responded

Thank you for your loyalty and your wonderful review! We're thrilled to have had the opportunity to serve you for the fourth time at Town East Ford. Providing excellent service and ensuring our customers leave happy are our top priorities, and we're delighted that we've been able to meet your expectations each time. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you for many more years to come!

Helpful
May 20, 2024

Raul was thoughtful and pro-active in calling the day before my appointment to determine which car I was having serviced. Once I arrived for my appointment, he greeted me and asked for the needs I w More

by BLUEGREEN4500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul
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May 21, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Raul provided you with exceptional service. It's fantastic to know that he was proactive in ensuring your appointment went smoothly, from reaching out beforehand to providing you with a timeline and offering transportation options while your car was being serviced. We'll be sure to pass along your kind words to Raul — he's a valuable member of our team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Helpful
May 20, 2024

Kevin was personable, knowledgeable, personal, and most of all honest! As a woman searching for a car, he made me feel comfortable and that’s so hard to come by! More

by dezjwarnae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Town East Ford responded

Thank you for your feedback! We're delighted to hear that Kevin provided you with a positive and comfortable car-buying experience. Making our customers feel at ease and valued is important to us, and we're thrilled that Kevin's personable, knowledgeable, and honest approach resonated with you. We appreciate your kind words and your trust in us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!

Helpful
May 19, 2024

They were very helpful in getting me the deal I wanted and needed for the exact truck I came in to purchase. More

by dillonbeev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that our team was helpful in securing the deal you wanted and needed for the exact truck you had in mind. At Town East Ford, we strive to understand your needs and budget to find the perfect vehicle for you. It sounds like we achieved that in this case! We appreciate you mentioning that you got the deal you wanted – finding a vehicle at the right price point is important. Congratulations on your new vehicle! We look forward to seeing you again soon at Town East Ford for your future service needs.

Helpful
May 19, 2024

Best service I have ever had at a ford dealership! Raul was amazing to work with! More

by LAURENJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Cruz
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider it the best service you've ever had at a Ford dealership, and that Raul was amazing to work with! At Town East Ford, we strive to provide exceptional service that exceeds expectations, and it sounds like we achieved that for you. We're especially grateful for recognizing Raul by name. It's always rewarding to hear positive recognition for our team members. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are truly appreciated! Knowing this is the best service you've ever had at a Ford dealership is a huge compliment. Raul's dedication to providing exceptional service is exactly what we aim for! Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Raul continues to provide you with a positive and efficient service experience.

Helpful
May 19, 2024

Everytime I call they get me in and handle the job thanks Jim & Tyler for your help More

by justinjcclayton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience when you call to schedule service, and that Jim and Tyler are helpful in getting you taken care of. At Town East Ford, we strive to make the service appointment process convenient and efficient. It sounds like Jim and Tyler are doing a great job! We appreciate you mentioning them by name – recognizing outstanding service from our team members is important to us. We'll be sure to pass your kind words on to Jim and Tyler – they'll be delighted to know their efforts are valued! Knowing that you can always count on getting scheduled and that Jim and Tyler handle the job is a great compliment. Building trust with our customers is a priority. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim and Tyler continue to provide you with a positive and efficient service experience.

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