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West Herr Subaru

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
1,357 Reviews
Call Dealership (716) 662-3565
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3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,357 reviews

May 23, 2024

Like that someone greats you as you drop your car off then you are given to an agent Nicole was very helpful on keeping me informed More

by Katmroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Candelari
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May 23, 2024

Quality service and excellent communication while I had my vehicle in for service in the Spring. More

by eamusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Candelaria
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May 18, 2024

Always great service at West Herr. Prompt and courteous service when ever your car needs looking after. More

by rhanes2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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May 18, 2024

Very professional & always courteous. It is always a pleasure to do business with West Herr More

by Rjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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May 18, 2024

Reserve a specific car for rental… check… wrong car given. Told to replace discs in brakes … check… other shops will resurface at a much lower cost…. Service not offered. Price gouging for filters…. Si More

by lie.gratins-0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
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May 20, 2024 -

West Herr Subaru responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Scott, we would like to look into this further for you. You can reach him at 716-422-2131. Thank you.

Helpful
May 17, 2024

West Herr Subaru has a very fast and efficient service department. Their advisors are friendly and knowledgeable. More

by carolynroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Marc
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May 16, 2024

Excellent service, professional staff, modern dealership and service department, very welcoming to customers. The noise problem with my 2019 Crosstrek was diagnosed and the car serviced within 24 hours eve More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Gentner
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Helpful
May 13, 2024

Service was very good as usual. Shuttle service and loaner car were very helpful to me More

by ajdelgobbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra, nice Mechanic from shop, and lady who arranged loaner car
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May 11, 2024

Friendly,,professional ,kept me inform on what was going on ,would recommend your dealership to anyone. Veryclean: More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fogarty
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May 09, 2024

Great staff, Communication throughout the entire experience was hassle free. Car looked amazing upon delivery. Thank you More

by Jtsills181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dipaqusale
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Helpful
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