117 North Carolina Ford Dealers
Very friendly ,nice service and patient, Thank you for - Rex
Very friendly ,nice service and patient, Thank you for trying to help me find the car I want
Top Reviewed Specialists At This Dealership
Sales Consultant
sales
Thomas and Sanders Ford were excellent to deal with. - Fixer1965
Thomas and Sanders Ford were excellent to deal with. Both had a low pressure sales approach.
Jeff Hill has helped my family with maybe 10 + vehicles. - RICK321GRADY
Jeff Hill has helped my family with maybe 10 + vehicles.Very happy with Jeff and Deacon Jones Ford.
Sales team was flexible to change vehicles when I - sgrahamDMG
Sales team was flexible to change vehicles when I realized I had chosen the wrong model. The team was easy to communicate with on the phone and in the office. Enjoyable process from start to finish!
This was a great shopping experience, I have purchased - dlsmith1362
This was a great shopping experience, I have purchased alot of vehicles in my lifetime, and the was the best dealership by far.
Everyone was very professional and knowledgeable. - Wrigley450
Everyone was very professional and knowledgeable. Emory was great to work with and I enjoyed my experience.
Internet Sales Consultant
The dealership was very considerate and it was good at - Vanderja91
The dealership was very considerate and it was good at giving me updates and good customer service.
All was good except for the grease hand prints on my hood - markbj12564@netscape.net
All was good except for the grease hand prints on my hood on my just washed truck
Sales Advisor
Driving in from Nashville to Charlotte for a convention - revsquires
Driving in from Nashville to Charlotte for a convention my Bronco Sport broke down coming into town. I was in an unfamiliar place and didn't know where to go and what was wrong with it. I chose Capital because of Google reviews and proximity. On the way the car finally wouldn't drive anymore so I had to get it towed. Once I arrived at Capital Ford service center I went in and met Todd the Service Advisor. I told him my whole story and he did everything he could to start making sure I could have the car back if possible by the time I would leave on Friday. Todd worked hard to get the transmission there quickly and he along with Daniel the Service Manager moved techs around who could focus on my vehicle. They even got it done a day before when they heard it would save me a day's cost of a rental vehicle. And they did all the recalls that were needed and found a water pump that was leaking. And got approval to replace it because they didn't want it to go out on me as I traveled back to Nashville. How nice! And all of this was under warranty so they didn't make a bunch of money off of me or anything. They just wanted to help a poor stranded traveler to their city. I can't say enough good things about everyone I worked with their including the shuttle drivers who were great in my time of need. If I lived in Charlotte Capital Ford would be my dealership hands down.
Internet Sales Manager
Customer Development Manager
Service department (Lovanda/John) provided outstanding - stanv77
Service department (Lovanda/John) provided outstanding service in getting my 2019 F150 cam phasers replaced in record time. I was kept updated on the status, service tech worked on Saturday to complete the work and recognize my truck needed brake routers turned and gave me a fair price for the work, and I’m planning to return to Franklin Ford for my service work.
Sales
Vehicle Acquisition Specialist
Product Specialist
Excellent people to work with as well as the service - scottjamesfarms
Excellent people to work with as well as the service department and parts Department would definitely recommend them to anyone wanting a new or used vehicle
Great salesman! - bobbieelliot56
Great salesman!! Dealership worked with us and got us what we wanted without pressure. We are very pleased.
Excellent customer service is always found at Cella Ford - beachluvn2
Excellent customer service is always found at Cella Ford in Bew Bern. They made our Ford Bronco purchase just as smooth and easy as it could possibly be! Thank you Cella Ford for our amazing new Bronco!
Chase and Tyron treated me as I was part of there family - Joeyparker1103
Chase and Tyron treated me as I was part of there family by putting me in vehicle.
Fine group of people, they are friendly and they are easy - discohollywood
Fine group of people, they are friendly and they are easy to deal with, they aim to please.
Their staff and their service people are great. - stokesw47
Their staff and their service people are great. They are all very professional and polite.
Beware shady dealership go down the road to Capital. - jasonb0321
Beware shady dealership go down the road to Capital. Sold vehicle after I was already approved & on my way.
Great sales (Dion) and service (Kyle)Their GM even - Brian Murphy
Great sales (Dion) and service (Kyle)Their GM even walked me through loan and insurance . Plan on doing more service there in future . Pastor Brian Murphy
Best experience with a dealership over the past 50 years - ABIELEJESKI
Best experience with a dealership over the past 50 years in purchasing numerous cars. Also the personnel were exceptional
I have bought vehicles from Eric at King Ford for the - inspections37
I have bought vehicles from Eric at King Ford for the past 24 years. I have always been satisfied and pleased with the experience.
The sales man Tim at Ken Wilson ford was very honest and - Dannon
The sales man Tim at Ken Wilson ford was very honest and straight forward I feel like I got a great deal on my purchase ! I will be trading with them in the future !
Service is professional, honest and quick. - charliewilson_2000
Service is professional, honest and quick. I always feel welcomed and that my business is appreciated.
Just moved to the area have a 14 year old mustang took to - crrcaroline
Just moved to the area have a 14 year old mustang took to this dealer everyone very pleasant very professional couldn’t be happier, Would recommend him to anyone
Crooked Service Department, was told I needed resonator - Hanker1946
Crooked Service Department, was told I needed resonator for a rattle I had! They ordered and put a muffler in at a cost of over $900.00! The rattle was still there, so I took it back and all I needed was a couple screws to keep the part up underneath the Car! I WON’T BE COMING BACK! I WANT A CALL FROM THE SERVICE MANAGER!!
Highly recommend visiting this dealer if you are in the - Wesley Van
Highly recommend visiting this dealer if you are in the market for a new vehicle! Service is exceptional and Bill was a pleasure to work with. Facilities are clean and comfortable and they will put in the extra effort to make sure you find the exact vehicle you want!
IT WAS A VERY ENJOYABLE EXPERIENCE. - pearliemae27925
IT WAS A VERY ENJOYABLE EXPERIENCE.. MR. HARRIS IS VERY PERSONABLE. OF COURSE IT HELPS THAT HE AND MY HUSBAND KNEW EACH OTHER PREVIOUSLY.
The sales experience was impeccable. - T Smith
The sales experience was impeccable. The best experience buying a truck that I have ever had.
Over the years I have bought 4 trucks from Andy Shaw. - bobfa24
Over the years I have bought 4 trucks from Andy Shaw. There are two reasons I continue to buy There. 1 is for after sales service. 2 and the main reason is because of our salesman Dustin Shuler. He always goes the extra mile while we are buying a vehicle. Over the years not only is he a salesman but now a good friend. Andy Shaw is lucky that they have an employee like Dustin. He makes buying a new Ford a great experience.
Mark Johnson was my salesman and I was very happy working - steveluvs4wheelin
Mark Johnson was my salesman and I was very happy working with him. Loving my Lincoln MKZ!
The team at Randy Marion is amazing. - Shelby08
The team at Randy Marion is amazing. They got me in and out quickly.On time and on budget.They always exceed my expectations.