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Capital Ford of Wilmington
Wilmington, NC
1,043 Reviews
Capital Ford of Wilmington has been serving the Wilmington, North Carolina area since it was founded by Capital Automotive Group in 2003. Doug Barbour has been the Managing Partner since its beginning. Our award-winning customer service, coupled with our large inventory and low prices, are the reasons our customers keep coming back, again and again. Whether you are looking for a new or used vehicle, Capital Ford of Wilmington is eastern North Carolina’s largest Ford dealership. We also offer service and parts performed by factory certified Technicians. We have four mobile service vehicles that can perform on-site maintenance and most factory recalls. We also have a market leading Collision repair facility that works with most Insurance companies. Capital Ford of Wilmington supports the local community. Capital supports Make A Wish of North Carolina, The Harrelson Center Non-profit organization and The University of North Carolina Wilmington to name a few. We look forward to seeing you soon for any automotive needs you may have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,043 reviews
May 20, 2024
Turned my faith around of personal experiences with dealership service competence. Fast, honest, reasonable transactions. Sales Rep. Krisztian was easy-going, understanding, proactive, communicative, h dealership service competence. Fast, honest, reasonable transactions. Sales Rep. Krisztian was easy-going, understanding, proactive, communicative, helpful, and relievedly unobtrusive. Evan, my Sales Manager, again, a pleasant experience. They have a very relaxed an unintimidating atmosphere. I have confidence that this dealership will continue this reputation. I appreciate Capital Ford for this experience!) More
by NuAura
Helpful 
Verified CustomerMay 19, 2024
I want to be polite, but. negotiating a deal using personal guilt tactics is disgraceful. Also, in all my years purchasing from Ford, Nissan, Buick and Jeep, this is the firs negotiating a deal using personal guilt tactics is disgraceful. Also, in all my years purchasing from Ford, Nissan, Buick and Jeep, this is the first time the manager was not in sight and didn't bother to thank us for our business. In addition, many of the salesmen were dressed sloppy. More
by RENAKOSLA1218
Employees Worked With
May 18, 2024
Let me start by saying Judith is amazing. She had always taken care of my son. She scheduled him a 1:30 appointment for a basic oil change. Nathan informed them he didn't need a rotation and She had always taken care of my son. She scheduled him a 1:30 appointment for a basic oil change. Nathan informed them he didn't need a rotation and was told there is no charge as it is included with the oil change. It took a bit longer than expected for an oil change, but that is ok. When Nathan got the bill it was $127. I try and support the car dealers versus the oil change shops but $127 for a basic pill changes is ludicrous. If that is the standard oil change rate, we won't be back for that. More
by hgielar
May 18, 2024
Great service. Nice folks in every department. Fast work that is so much shorter than many other dealerships. Nice folks in every department. Fast work that is so much shorter than many other dealerships. More
by GINFAHEY
Employees Worked With
May 18, 2024
They worked me in for a warranty repair. Did a good job. Also have a small issue and they’re worked it in to check out issue. Thank you Did a good job. Also have a small issue and they’re worked it in to check out issue. Thank you More
by GEMECH11
Employees Worked With
Stacey Vilardi
May 18, 2024
Efficient clean easy to deal with No add on no pressure Jeff was very helpful pressure Jeff was very helpful More
by TLT431
Employees Worked With
May 18, 2024
Great communication, easy to work with and straight forward. Warranty work and thermostat repair for check engine light. forward. Warranty work and thermostat repair for check engine light. More
by Blueskidoo74
Employees Worked With
May 16, 2024
New location is much better, staff is easy to work with and very customer focused. and very customer focused. More
by DG
May 14, 2024
Very good service, clean and fairly prompt. Friendly staff as well. Could use a dedicated waiting area tho. Friendly staff as well. Could use a dedicated waiting area tho. More
by MFLORES12
