Audi Dealer Reviews

"Outstanding from start to finish. Thank you for holding the car for me. Thank you for exceptional service. This is my first new car purchase and I'm grateful for all of you. Pat is an asset - the entire team is lovely. And my Q5 is a dream!!!"

"I will start by saying like others, if I could give "0" stars I would. On 4/15/23 I brought my Audi S5 in for an Oil change. When it was finished I went to check out at the service counter and was told what I owed. I responded that I purchased the Audi care package when I bought my car through MAG. They advised that according to their computer records I was incorrect. So I was kind enough to pay for the oil change and told them that I would email them a copy of my contact showing proof that I did in fact purchase the Audi Care package. After communications back and forth there was an error in their computer database and they had checked their hard copy of my contract to verify my purchase of the Audi Care package. I was then told my credit card would be refunded. Time goes by and there is no refund. I call the service dept. and speak with Josh Gutmore the sales manager. He says there was a communication error with their financial dept and that I would be sent the refund via mail. Months go by and I have yet to receive the refund check. Over the course of several more months trying to communicate with Josh Gutmore and other excuses why I have not received my refund, because Audi Corporate was holding up the process since they are responsible for the Audi care. The last time I contacted them was December of 23' and they said that there was an error on my contract that said my S5 VIN# was incorrect and that was another reason why I have not received my refund. As you can see by now the frustration I have experienced. The constant excuses, communication failures and time wasted on my end following up on this issue are unacceptable. I expected better from MAG (especially the sales manager Josh Gutmore since he was aware of my issue from the beginning. This is my 3rd car I have purchased from MAG and it will be my last."