Albert Klaben III
Albert Klaben III at Klaben Chrysler Jeep Dodge Ram
Refer Me

Albert Klaben III

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.3
20 Reviews

Dealership Experience

9 mos

Industry Experience

9 yrs, 11 mos

Languages Spoken

English English

4.3

20 Reviews

Write a Review

20 Reviews of Albert Klaben III

May 27, 2024

Dealership Rating
Employee Rating

I had my Jeep Compass serviced and the technicians did an excellent job! Quick and efficient! More

by Jeepgirl!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

May 27, 2024

Dealership Rating
Employee Rating

Had to go to the service desk to finish my service visit after I saw the service technician park my car in the lot when he was done working on my car. I waited for over 15 minutes for someone to tell me it More

by bgergely1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

May 28, 2024

Klaben Chrysler Jeep Dodge Ram responded

William, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We sincerely apologize for the inconvenience you had here with your most recent visit. We can assure you that this is not how we want any visit to go. I did call and leave you a message earlier, as I would love the opportunity to have a quick conversation to go over the visit in some more detail to better serve you for future visits. I can be reached at any of the following information below. Again, we appreciate your feedback, and the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

May 20, 2024

Dealership Rating
Employee Rating

Joe does a great job and I am very happy with the service I receive. More

by bearsjp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

May 19, 2024

Dealership Rating
Employee Rating

Excellent service. Work was completed as expected with no problems. AJ was very courteous. He explained well and answered y questions. Service department is clean. Wait More

by whhenricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 18, 2024

Dealership Rating
Employee Rating

Great courteous and fast experience at the service department. The oil was changed and the truck was washed! More

by BlackRam14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 17, 2024

Dealership Rating
Employee Rating

After some issues with a past employee AJ took it upon himself to help me out with my car and the services that were done recently. Anything that I need done from now on I will be reaching out directly to More

by LDJW17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Dolan

May 17, 2024

Klaben Chrysler Jeep Dodge Ram responded

Dear Customer, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We appreciate your kind and positive comments about AJ, and would like to apologize for any prior issues you may have experienced. I was unable to determine who you were based off the information provided here but would love an opportunity to gain some further insight. I can be reached at any of the information below. The entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com Check out our reviews at www.dealerrater.com

May 14, 2024

Dealership Rating
Employee Rating

He was very kind and understanding. I couldn't have been more pleased with my service. More

by cottonball102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 11, 2024

Dealership Rating
Employee Rating

Sales Team - Excellent; Service Department - needs some serious work on scheduling and communication with customers. First experience, our brand new vehicle was towed in due to a dead battery. Took a More

by khaug1
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Hilliard

May 11, 2024

Klaben Chrysler Jeep Dodge Ram responded

Neil, thank you for taking the time to share your honest and candid feedback and for the positive marks left for our sales team. I also appreciate you taking the time to speak with me over the phone regarding your experience. We share all of our customer's feedback with our entire team. Without it we could never truly know where we are succeeding, and areas needing attention or addressed. Based on your comments we created an inconvenient experience and did not truly value your time. We know your time is very important to you, and it should be just as important to us. With that being said we let you down tremendously in providing the level of service you deserve on your last visit. No excuses. It was a pleasure meeting you over the phone and I appreciate the additional insight you provided. As we discussed it is my responsibility to personally apologize and take your insight back to our team helping us as we continuously work towards improving our guest's experiences. Our sales team greatly appreciates the positive feedback. Again, I enjoyed speaking with and look forward to serving you. Thank you again for your feedback. The entire Klaben team and I remain at your service. Jeff Ashley-330.673.3139 ext. 405

May 10, 2024

Dealership Rating
Employee Rating

Wonderful service, AJ was so unbelievably kind and patient with my boyfriend and I when we brought my Jeep in to be serviced. More

by horner.maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2024

Dealership Rating
Employee Rating

I always receive excellent service from this dealership. They are very knowledgeable and friendly, that's why I will continue to go there. More

by Mrhydepark7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

1

Dealership Inventory (610 Vehicles)

new 2024 Jeep Wagoneer car, priced at $74,830
2024 Jeep Wagoneer
new
Silver Zynith exterior
Automatic
Four-wheel Drive
new 2024 Jeep Wrangler car, priced at $58,935
2024 Jeep Wrangler
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
used 2024 Kia Sportage car, priced at $28,988
2024 Kia Sportage
used
Wolf Gray exterior
Automatic
All-wheel Drive
new 2024 Ram 2500 car, priced at $50,110
2024 Ram 2500
new
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
used 2021 Ram 1500 car, priced at $43,888
2021 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2024 Jeep Wrangler car, priced at $50,245
2024 Jeep Wrangler
new
Hydro Blue Pearl exterior
Automatic
Four-wheel Drive