Melissa Dolan

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. We appreciate the 4.0 star rating, as well as the positive comments regarding Melissa. As you may know, we ask for feedback through many different venues, as we truly want, and need, to hear the voice of the customer. When we miss an opportunity to exceed a customer's expectations, we look for opportunities to make improvements in our processes and our customer experiences. I also appreciate you spending a few minutes of your time with me via a phone call. The extra insight that you provided will be shared with the members of our team as we are all responsible for being part of the solution to any issues, in our daily operation. I will end by apologizing for not delivering the 5.0 star experience that you deserved, and I thank you once more for all of your feedback. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

Klaben Chrysler Jeep Dodge Ram responded

Dear Customer, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We appreciate your kind and positive comments about AJ, and would like to apologize for any prior issues you may have experienced. I was unable to determine who you were based off the information provided here but would love an opportunity to gain some further insight. I can be reached at any of the information below. The entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com Check out our reviews at www.dealerrater.com

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.