Bobby Gray

My vehicle has been in and out the shop the past two months and today I find out my transmission still does not shift correctly. I'm not sure if the mechanic working on my truck is competent. Idk what months and today I find out my transmission still does not shift correctly. I'm not sure if the mechanic working on my truck is competent. Idk what's going on this is a ford vehicle. I would not recommend Ford vehicles or services based on my experience. More

by hollisar Verified Customer Verified Customer

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Refused to prorate warranty on my battery after stating each battery has its own warranty each battery has its own warranty More

by slyfox7055 Verified Customer Verified Customer

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Although the service was good, I am a 73-year-old senior, and a week later the cap on my oil popped off while I was driving the 495 at 60 miles an hour. I heard a pop and thought it was my wheel. When I re and a week later the cap on my oil popped off while I was driving the 495 at 60 miles an hour. I heard a pop and thought it was my wheel. When I reached my destination Silver Spring, MD, my engine was smoking. I looked beneath the hood after trying to find out how to open the hood!!!! only to see the cap was off and oil was spilling all over the engine. I called AAA to bring some oil and they do not provide that service. I had to get a ride to the Auto Zone to buy oul. I purchased two quarts of Valvoline Oil for $22.00 and poured the oil into the hole. I did find the cap, fortunately. laying on the engine. I was lucky and blessed. This is the second time the cap was not secured in my van. One other incident was my tires were not rotated as indicated in my invoice and when I mentioned it, I was asked "How do you know the tires were not rotated" I said I always mark them. I am an AARP Driver Safety Instructor. I am also an AARP Frau Network team member who notifies participants to watch for fraud and scams when dealing with any service. I am requesting reimbursement of the $22.00 or credit for my next oil change service and notification to all service members to complete their tasks as stated on the invoice and not take advantage of Maryland's senior population. We should receive what is indicated and pay for it. THE CAP ON MY OIL CONTAINER WAS NOT TIGHTENED, IT POPPED OFF DURING DRIVING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. MY TIRES WERE NOT ROTATED, AS I MARK MY TIRES AND TAKE A PICTURE OF THE TIRES WHEN I ARRIVE FOR SERVICE. AS A SENIOR, I MUST TRUST THE SERVICE DEPARTMENT TEAM TO KEEP MY VAN WELL REPAIR SO THAT I FEEL SAFE ON THE ROAD. I DEPEND ON BANNISTER FORD SERVICE TEAM MEMBERS FOR THIS ASSURANCE. Thank you Roselyn Hobson 301-793-1866 Maryland State Coordinator AARP Driver Safety Program More

by roselyn_hobson Verified Customer Verified Customer

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Repair service department provided excellent customer service. Great atmosphere for customers. My auto oil change is working great again! service. Great atmosphere for customers. My auto oil change is working great again! More

by sburr2 Verified Customer Verified Customer

Helpful 6

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Convenient reliable hardworking price has went up higher then normal completed work in timely manner then normal completed work in timely manner More

by ivoryman3201 Verified Customer Verified Customer

Helpful 7

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Davonte Manuel is the best. And mechanic Bobby is great. I've been requesting him since I've had my 06 Expedition. These two guys are a great team. Everytime I come in for a ser And mechanic Bobby is great. I've been requesting him since I've had my 06 Expedition. These two guys are a great team. Everytime I come in for a service they will make sure my vehicle service is done right..thanks and keep up the great work. More

by RTHOMASX3 Verified Customer Verified Customer

Helpful 11

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Like this dealership friendly advisers friendly techs would recommend this dealership to all my friends would recommend this dealership to all my friends More

by mustangkid1986 Verified Customer Verified Customer

Helpful 9

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I found the place welcoming from arrival to departure. yTime was minimal and price fair. yTime was minimal and price fair. More

by kishalowill Verified Customer Verified Customer

Helpful 8

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Sonny is an excellent sales person. His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained how the vehicle works. There was an issue with the vehicle and it was handled and resolved right away. More

by DJASKEI2 Verified Customer Verified Customer

Helpful 11

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Pretty good ,people at desk very profesional. ..Good service and fast the staff does a nice job . ..Good service and fast the staff does a nice job . More

by mikisilva13 Verified Customer Verified Customer

Helpful 12

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