Charles Prayor

Pick up the phone! !!! I called the Buford location to talk to service to see when my truck would be ready at 9am. The Peachtree location picked up, took a message. “Som !!! I called the Buford location to talk to service to see when my truck would be ready at 9am. The Peachtree location picked up, took a message. “Someone will call you right back” 11am, no call, so I call the Buford location again. The Marietta location picks up, takes a message and says”someone will call you right back”. 1PM no call back, so I call Buford location agian, the peachtree location picks up the call , transfers me to the Marietta location, my tuck is at the Buford location. Leave a message again. 2PM call Buford store again. The Peachtree location. They transfer me to the Buford location, but can’t get the service department to answer the phone. They ask if I would like to leave a message, and I said no, I would like to talk to the service manager. “He is not available, would you like to leave Message.” Sure 3PM no call back, call the buford location. Peachtree location picks up again. “Oh hi sir, yes I think I have talked to you before, would you like to leave a message?”…. WHY WHEN I CALL BUFORD SERVICE DEPARTMENT, CAN I NOT GET ANYONE FROM THE BUFORD SERVICE DEPARTMENT DURING THE WHOLE DAY. Almost missed my daughter’s award night, because people can’t pick up the phone. I AM NOT SURE HOW THEY ARE STILL IN BUSINESS. INCASE ANYONE ACTUALLY READS THIS FROM BUFORD GMC, YOU CAN GO BACK AND LISTEN TO EVERY CALL, YOU TOLD ME YOU WERE RECORDING THEM FOR QUALITY PURPOSES. OH AND ANOTHER THING!! The phone connection transferring me from Peachtree to Marietta, to Buford needs some work! You can only hear static on the phone. Ed did apologize for the “inconvenience”, but not sure if any of it was his fault. More

by CLLINN Verified Customer Verified Customer

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We had a terrible experience. Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We cons Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We constantly left messages with no response. We left a message for the service manager- no response. General manager- no response. More

by CLLINN Verified Customer Verified Customer

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I made an appointment on May 16th at 8:30 AM for an oil change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. More

by LRH1945@yahoo.com Verified Customer Verified Customer

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Jovan was easy to work with and was able to explain everything in details. would recommend him everything in details. would recommend him More

by DSHUMAKE Verified Customer Verified Customer

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This was great service. We really appreciate everything during our service. We will continue to come back. We really appreciate everything during our service. We will continue to come back. More

by PARKER.B.LONG Verified Customer Verified Customer

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Charlie went out of his way to help with my issue. He made a point to make sure I get in and out as quickly as possible He made a point to make sure I get in and out as quickly as possible More

by DSHUMAKE Verified Customer Verified Customer

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The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. you charging. 89 dollar oil change turns into 139 dollars. Shame. More

by fourgirlz10466 Verified Customer Verified Customer

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Superior service with professional service. Charles Prayor was great! 😊😊. Kept me informed as to progress on the repair. Charles Prayor was great! 😊😊. Kept me informed as to progress on the repair. More

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Nick is the best and provided amazing service and comms along the way! Thank you. along the way! Thank you. More

by mikestango Verified Customer Verified Customer

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Jim Ellis is a 1st class Dealership, from the sales force to the 5 star service department. My recent warranty service was handled by Charles & Brandon, both exceeded my expectations. I’ll always come back t to the 5 star service department. My recent warranty service was handled by Charles & Brandon, both exceeded my expectations. I’ll always come back to this dealership. Thanks man! More

by Robert Wilkins Verified Customer Verified Customer

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