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Diana Latella
Diana Latella at Dana Ford Lincoln
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Diana Latella

BDC Service Representative

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
37 Reviews
4.8

37 Reviews

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37 Reviews of Diana Latella

May 30, 2024

Dealership Rating
Employee Rating

It took a long time to get my car back finally a great job done More

by gcicero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Irma Jace , John Lomando

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May 31, 2024

Dana Ford Lincoln responded

Thank you for taking the time to review us. As we continue to strive to be our best, I'd like to learn more about what prevented us from earning a 5-star review. If you're willing to share, please consider reaching out to me directly. Keith Curran - Service Director - 718-983-8700 ext 297

May 18, 2024

Dealership Rating
Employee Rating

Very professional and they issued a new loaner that was ready to go , I will recommend Dana to all my friends More

by mars2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

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May 20, 2024

Dana Ford Lincoln responded

We're so glad to know you had a positive experience with us at Dana Ford! Your recommendation means the world to our team. Safe travels in your new loaner vehicle!

May 13, 2024

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Employee Rating

very professional, courteous, knowledgeable, and friendly. I was given the impression that my problem would be completely esolved,and it was. More

by altmark137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

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May 14, 2024

Dana Ford Lincoln responded

Hi! We're delighted to know that you had a positive experience with us at Dana Ford and that your problem was fully resolved. Thanks for the great review!

May 07, 2024

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Employee Rating

Very nice and fixed the camera problem. Do everything good and make the car very clean. More

by Mei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

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May 07, 2024

Dana Ford Lincoln responded

Thanks so much, Mei. We look forward to your next visit to Dana Ford!

May 04, 2024

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Employee Rating

Service Department is excellent. Everyone was absolutely fantastic. Friendly and helpful with everything I asked. More

by dee45662000
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

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May 06, 2024

Dana Ford Lincoln responded

We're so glad to know you had a fantastic experience with our Service Department at Dana Ford! We aim to be friendly and helpful for all of your needs. Thanks for the review!

May 03, 2024

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Employee Rating

Awesome service great all around customer service definitely would recommend very knowledgeable and professional people in the service department More

by jroman463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

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May 06, 2024

Dana Ford Lincoln responded

We're glad to know you had a great experience with our service department at Dana Ford. We appreciate your recommendation and see you next time! Safe travels!

March 04, 2024

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Employee Rating

Always a pleasure at Dana. I will be scheduling some recall work on one of my 2 Fusions soon More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

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Mar 04, 2024

Dana Ford Lincoln responded

We're so glad to hear you feel confident bringing your vehicle to us, Aja! We look forward to seeing you and your Fusions at your recall appointments! Thank you! - Dana Ford

February 25, 2024

Dealership Rating
Employee Rating

Always a pleasure at Dana, great and courteous service. I have 3 cars all purchased and maintained by Dana all are in great running condition. More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

Helpful
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Feb 26, 2024

Dana Ford Lincoln responded

Hi! We're delighted to know that you had consistently great experiences with us at Dana Ford. It's our pleasure to help keep your vehicles in top shape! Thanks for choosing us for all of your car needs.

February 05, 2024

Dealership Rating
Employee Rating

As always great and courteous service, everything repaired works perfectly. Always a pleasure doing business with Dana Ford More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Joseph Castera , John Lomando

Helpful
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Feb 05, 2024

Dana Ford Lincoln responded

We're glad to know you had a great experience with us at Dana Ford! Thanks for your kind words about our service. We look forward to continuing to do business with you in the future! Drive safely!

February 01, 2024

Dealership Rating
Employee Rating

Disappointed every single time,makes you drop car that’s was supposed to be gold certified and spent two weeks there with no loaner till last day.never will go back More

by legend3construction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , John Lomando

Helpful
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Feb 01, 2024

Dana Ford Lincoln responded

Thank you for reaching out. I'm sorry to hear of your disappointment and would like the opportunity to discuss these concerns with you in greater detail. If you could please reach out to me directly at your earliest convenience, I would very much appreciate it. Respectfully, Keith Curran - Service Director - 718-983-8700 ext 297

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