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Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
144 Reviews
4.7

144 Reviews

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144 Reviews of Joseph Castera

June 01, 2024

Dealership Rating
Employee Rating

Fast service on time very attentive would go again next time for a car wash free of charge More

by Jg
Workmanship
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Recommend Dealer
Yes
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May 31, 2024

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Employee Rating

Excellent A++ Truly kind, understanding, very helpful! Always will recommend Dana to everyone I know for the best service More

by maria
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Workmanship
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Recommend Dealer
Yes
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May 31, 2024

Dana Ford Lincoln responded

Maria, thank you for the glowing review! We're delighted to hear that our team at Dana Ford provided such excellent service. Your recommendations mean a lot to us!

May 30, 2024

Dealership Rating
Employee Rating

Outstanding greeting as I arrive for service. My service asst. listened to exactly what service I neede. After enjoying the service area( coffee) my car was ready. Outstanding experience. More

by Ebredlight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lomando

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May 30, 2024

Dana Ford Lincoln responded

We're delighted to hear you had an outstanding experience at Dana Ford! It's great that our team listened to your needs and provided excellent service. Thanks for sharing, and we look forward to seeing you again!

May 19, 2024

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Employee Rating

You have my email jledwith@aol. com connected with one of your customers, I keep getting emails from you. I have asked repeatedly to have this corrected. ANd yet I still get emails a More

by jledwith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Margie Davis, Ralph Sibbio, Theresa McMahon, Amanda Anderson, Jennifer Schroder, Douglas Hansen, Melia Ryan, Meralyn Rodriguez

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May 20, 2024

Dana Ford Lincoln responded

I'm sorry for the inconvenience you're experiencing, jledwith. It's important to us that we respect your privacy and correct this issue immediately. I'd like to personally assist with ensuring your email is removed from our system. Please reach out so we can resolve this matter promptly. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

May 18, 2024

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Employee Rating

i ve been a long time cusermer but in the last few months i have had issues More

by l.lugero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diane Creazzo, Lori Allotta

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May 20, 2024

Dana Ford Lincoln responded

I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Keith Curran - Service Director - 718-983-8700 ext 297

May 18, 2024

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Employee Rating

Very professional and they issued a new loaner that was ready to go , I will recommend Dana to all my friends More

by mars2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , John Lomando , Diana Latella

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May 20, 2024

Dana Ford Lincoln responded

We're so glad to know you had a positive experience with us at Dana Ford! Your recommendation means the world to our team. Safe travels in your new loaner vehicle!

May 17, 2024

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Employee Rating

Very nice staff, they try their best to make you happy and Satisfied with in limited . More

by ROSY.JOE.LOPRESTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lomando

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May 17, 2024

Dana Ford Lincoln responded

Thank you for the kind words! We look forward to seeing you again! - Dana Ford

May 13, 2024

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Employee Rating

very professional, courteous, knowledgeable, and friendly. I was given the impression that my problem would be completely esolved,and it was. More

by altmark137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Lori Allotta, Irma Jace , John Lomando , Diana Latella

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May 14, 2024

Dana Ford Lincoln responded

Hi! We're delighted to know that you had a positive experience with us at Dana Ford and that your problem was fully resolved. Thanks for the great review!

May 12, 2024

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Employee Rating

Their service was spectacular. Their service was excellent. I will definitely be coming back to this location. More

by Anthonytedesco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Irma Jace

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May 13, 2024

Dana Ford Lincoln responded

Anthony, we're so glad to know you had a spectacular experience at Dana Ford! We appreciate your feedback and look forward to seeing you again. Safe travels until then!

May 09, 2024

Dealership Rating
Employee Rating

Joe was great. Provided great service and took care of all the issues I explained to him More

by sprettyrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 10, 2024

Dana Ford Lincoln responded

Thank you for leaving the Dana Ford team five stars! We look forward to seeing you again!

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