Emily Castillo
Emily Castillo at Bob Tomes Ford
Refer Me

Emily Castillo | Page 2

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

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4.8
60 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

4 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

60 Reviews

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60 Reviews of Emily Castillo

February 08, 2024

Dealership Rating
Employee Rating

Excelente Fue una experiencia excelente con Emily Castillo Fue una experiencia excelente con Emily Castillo y la recomendaré con mi amigos y en el futuro regresaré a adquirir mi nueva F150 More

by albertoaquazul
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Feb 08, 2024

Bob Tomes Ford responded

albertoaquazul, thank you for sharing 4-stars! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

February 04, 2024

Dealership Rating
Employee Rating

Emily was kind and thorough throughout the entire process. The negotiation process was quick and fair. More

by Gjauger81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Bob Tomes Ford responded

Gjauger81, thank you for taking time to share praise regrading Emily being kind and thorough throughout your transaction. We appreciate your feedback and pleased to hear that everything was quick and fair. See you next time. Thanks again!

January 27, 2024

Dealership Rating
Employee Rating

They helped so much to let me sign my car by myself. Thank you so much More

by MARIANDEDIOS2003
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Jan 28, 2024

Bob Tomes Ford responded

MARIANDEDIOS2003, thank you for sharing 5-stars and noting that our team was helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 25, 2024

Dealership Rating
Employee Rating

We dealt with Brandon, Matthew, Phillip, and Pedro. They were extremely knowledgeable, courteous, and helpful, they made it easy to find what we wanted. Never met or spoke with a Bridget. More

by salm.terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Matthew floor manager, Brandon sales, PhillipAccessoriesdept, Pedro finance dept, Pedro

Jan 25, 2024

Bob Tomes Ford responded

salm.terry, thank you for sharing 5-stars! We're pleased to hear Brandon, Matthew, Phillip and Pedro are knowledgeable, courteous and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

January 17, 2024

Dealership Rating
Employee Rating

She listened and did not try to oversell I felt comfortable in the fact that she trusted me to know what I needed More

by ARNOLD1665
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Jan 18, 2024

Bob Tomes Ford responded

ARNOLD1665, thank you for sharing 5-stars and noting that Emily did a great job listening and did not over sell. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 15, 2023

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Employee Rating

Emily this great with our new Ford Expedition and our Ford Transit van. We are so happy with the new trucks! More

by lulymodel_03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2023

Bob Tomes Ford responded

lulymodel_03, thank you for sharing 5-stars! We're happy to hear Emily was great! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again and congratulations on your new trucks!

December 07, 2023

Dealership Rating
Employee Rating

It was a good experience. Everybody was very friendly. I would recommend to friends. Fun More

by SEANMICHAELREITER26
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Dec 07, 2023

Bob Tomes Ford responded

SEANMICHAELREITER26, thank you for sharing 5-stars and noting you had a good experience with our friendly team! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 26, 2023

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Employee Rating

Overall was a good experience, felt like pricing was fair and ability to test drive and experience all the trucks that I was interested in was very helpful in my final decision to purchase the truck that I e More

by Alexlils1234
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Nov 27, 2023

Bob Tomes Ford responded

Alexlils1234, thank you for sharing 5-star praise and noting a good experience with Emily! We love seeing that pricing was fair and apologize that the truck you were interested in was not ready to drive upon arrival. We appreciate that feedback. Thanks for your kind words. See you next time. Thanks again!

November 22, 2023

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Employee Rating

This was an excellent experience! Jeff Cannon greeted me at the door and was very knowledgeable about the vehicle! The manager Josh Howard helped me understand all my options. The clo More

by ZACHARY.HOWARD9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Josh Howard, Brandon Cook, Jeff Cannon

Nov 22, 2023

Bob Tomes Ford responded

ZACHARY.HOWARD9, thank you for sharing 5-stars! We're glad to hear Jeff Cannon, Josh Howard, Brandon Cook and the rest of our team provided an excellent experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

November 19, 2023

Dealership Rating
Employee Rating

Easy in, easy out. Easy process. No pressure. Emily was awesome. She took very good care of me. More

by jropryjr
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

Nov 20, 2023

Bob Tomes Ford responded

jropryjr, thank you for sharing 5-stars and mention of a great experience with Emily! We appreciate your praise and pleased to hear everything went smoothly. Enjoy the new vehicle. See you next time. Thanks again!

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