Logan Deck

What could have been an easy/simple deal turned into the worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were in the process of purchasing in Florida. I called Greenway Dodge in Anniston to see if the vehicle was still available. I was told the vehicle was still available and would I like to come view it. I set an appointment for an hour after the call since we had to drive from Birmingham. Upon arrival Monique greeted us. She was VERY nice and showed us the vehicle. We talked a little bit more about the vehicle and how its CERTIFIED PREOWNED. We decided that this was the vehicle we wanted but there were some damages we wanted taken care of. They agreed on fixing all the damages. We went into the dealership and offered $1,000 less than what they were asking. The "GM" said yes to the deal and ran my dads credit. They came back with numbers a bit higher than what we wanted to pay monthly but we decided to just do it because the car was "CERTIFIED PREOWNED". We enter finance to sign paperwork. While we are going over things the finance lady starts trying to sell us a warranty. I brought it to her attention that we didn't need one because the vehicle was Certified PreOwned. She communicates to us that the vehicle was in fact not certified. I show her where on there website it showed it was. She calls Monique in her office to confirm that the vehicle was in fact a Certified PreOwned vehicle. The finance lady then calls the GM into her office where he looks at me and my father and tells us the vehicle is not certified because he discounted it $1000. This was NEVER stated to us when we were talking numbers. He then looks at us and says it looks like we dont have a deal..... I then reply "IT LOOKS LIKE WE DONT HAVE ONE" and we walk out. As we walk out he xxxxx the deal up and throws it in the trash. When we got into the parking lot we decided to look on there website again to verify the info, when we noticed the price had dropped to what we offered. The vehicle still showed to be CERTIFIED. I text Monique (sales lady) all of the info and explained why I was upset/confused. She tells me to wait until the following day to see exactly what was going on. September 1st comes (the following day) and I recieve a phone call that they will do the deal with the vehicle being certified. She apologized several times and understood our frustrations. I told her we would only do the deal if they cleaned everything and repaired all of the damages. She said all of that would be done. We get to the dealership a couple of hours later to sign paperwork and we notice nothing had been done to vehicle. Monique told us her GM said they cant fix anything until all of the paperwork is completed. We said ok understandable. We told her the vehicle still needed to be delivered as we were not able to take it home ourselves. She said ok, and that she would deliver it the next day after everything was fixed. All paper work gets signed and we leave. (Disclaimer: Monique and the Finance Lady were VERYYYYYYYYY apologetic) The GM said absolutely nothing to us the whole time we were in the dealership. The following day comes and we have heard nothing. It's around 2:00pm so i decide to reach out to see what's going on. I don't receive a text message until 5:40pm stating that I needed to call the dealership to see whats going on. Today is now September 4th and we still have no car!! Now I have to drive all the way back out there (an hour drive) for the 3rd time to get the vehicle. That's 6+ hours of my time WASTED. WHAT EXACTLY IS THE PROBLEM HERE! ILL NEVERRRRRRRRRR BUY FROM THIS DEALERSHIP AGAIN. How can you have a GM in place that could careless about customer service/satisfaction. Customer service is definitely not there top priority at GREENWAY DODGE ANNISTON. More

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Jason and Dorthy are excellent workers , these are the people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place More

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NEVER BUY FROM THIS DEALERSHIP!!!!!!! I am not alone when it comes to contacting the Dealership owner. I have tried several times to get the New GM to call me back. He said he was going to I am not alone when it comes to contacting the Dealership owner. I have tried several times to get the New GM to call me back. He said he was going to talk to the owner several weeks ago and call me back. I have also called several times and left messages for Mr. Bert to return my calls. I am still in shock that they let my 23 old get a car that is 986.00 a month. Really??? He does not make that kind of money. My point is they LIED!!!!!! They try to make it right and put him in a 43,000 truck and said I would have to sign with him... I said NO!!! you let him sign for a loan of with no proof of income for 72,000 plus took his other car. They knew they were in the wrong from the beginning. The Salesman is no longer there and all he could say is go to a credit union and refinance. How do you refinance when no bank or credit union will lend a 23 old 60,000.... HE DOES NOT MAKE THAT KIND OF MONEY!!! PLEASE Mr. Owner can you contact me More

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2014 Durango We had a very good experience with all the associates. Our salesman Logan Beck was very polite and informative. There was no pressure to make any deci We had a very good experience with all the associates. Our salesman Logan Beck was very polite and informative. There was no pressure to make any decisions and there was always a way to back out if we ever felt uncomfortable. We are very pleased with our purchase and plan on doing business again in the near future. More

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Buying a car! My husband came in for an oil change, and decided to look at cars for me. Thankfully, he had Mr. Deck to help him find one in our price range that wou My husband came in for an oil change, and decided to look at cars for me. Thankfully, he had Mr. Deck to help him find one in our price range that would be a great family vehicle. Thanks so much! More

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University review My experience with University Dodge was a positive one. I appreciated my first encounter with my sales person as he took time to find the salesperson My experience with University Dodge was a positive one. I appreciated my first encounter with my sales person as he took time to find the salesperson who had been trying to contact me on a previous follow up visit. Then both salesman assisted me. They helped me narrow my choices as to what the best purchase would be for my family. They stayed within my target payment range. They were both very polite and courteous. They gave me a tour of the service dept for future visits. Overall it was definitely a positive experience. More

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My experience. Logan our salesman was great. He helped us find a vehicle right for us. Jason Pettus was great too. They were all friendly and helpful. I would recomm Logan our salesman was great. He helped us find a vehicle right for us. Jason Pettus was great too. They were all friendly and helpful. I would recommend anyone to go to this dealership for there next vehicle. More

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We would recamend University CDJR in Anniston,Alabama, We would recommend Logan Deck & Jason Ref,Boatman because they are out standing dealers, they went out of there way to get my husband his dream truck, We would recommend Logan Deck & Jason Ref,Boatman because they are out standing dealers, they went out of there way to get my husband his dream truck,a 2016 Ram 1500 Trademans,we are going to tell all our friends about and family ,so they can come down there too. Thank You young men. Sincerely Your Friends Mr.& Mrs. Edward & Deborah Wilbanks More

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2016 Dart Great service, and the employees are awesome. I love my 2016 Dodge Dart. It is awesome and my salesperson Logan took great care of me. Come see him! Great service, and the employees are awesome. I love my 2016 Dodge Dart. It is awesome and my salesperson Logan took great care of me. Come see him! More

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2016 Patriot We gave a 5 star rating because we received excellent service. The sales staff were friendly and worked diligently to get us the best deal possible. I We gave a 5 star rating because we received excellent service. The sales staff were friendly and worked diligently to get us the best deal possible. I recommend anyone thats interested in purchasing a new vehicle to go to University Chrysler Jeep Dodge of Anniston and see Dillon, Logan or any of the friendly sales associates for the best deal around. More

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