Trooper Cantrell

What could have been an easy/simple deal turned into the worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were in the process of purchasing in Florida. I called Greenway Dodge in Anniston to see if the vehicle was still available. I was told the vehicle was still available and would I like to come view it. I set an appointment for an hour after the call since we had to drive from Birmingham. Upon arrival Monique greeted us. She was VERY nice and showed us the vehicle. We talked a little bit more about the vehicle and how its CERTIFIED PREOWNED. We decided that this was the vehicle we wanted but there were some damages we wanted taken care of. They agreed on fixing all the damages. We went into the dealership and offered $1,000 less than what they were asking. The "GM" said yes to the deal and ran my dads credit. They came back with numbers a bit higher than what we wanted to pay monthly but we decided to just do it because the car was "CERTIFIED PREOWNED". We enter finance to sign paperwork. While we are going over things the finance lady starts trying to sell us a warranty. I brought it to her attention that we didn't need one because the vehicle was Certified PreOwned. She communicates to us that the vehicle was in fact not certified. I show her where on there website it showed it was. She calls Monique in her office to confirm that the vehicle was in fact a Certified PreOwned vehicle. The finance lady then calls the GM into her office where he looks at me and my father and tells us the vehicle is not certified because he discounted it $1000. This was NEVER stated to us when we were talking numbers. He then looks at us and says it looks like we dont have a deal..... I then reply "IT LOOKS LIKE WE DONT HAVE ONE" and we walk out. As we walk out he xxxxx the deal up and throws it in the trash. When we got into the parking lot we decided to look on there website again to verify the info, when we noticed the price had dropped to what we offered. The vehicle still showed to be CERTIFIED. I text Monique (sales lady) all of the info and explained why I was upset/confused. She tells me to wait until the following day to see exactly what was going on. September 1st comes (the following day) and I recieve a phone call that they will do the deal with the vehicle being certified. She apologized several times and understood our frustrations. I told her we would only do the deal if they cleaned everything and repaired all of the damages. She said all of that would be done. We get to the dealership a couple of hours later to sign paperwork and we notice nothing had been done to vehicle. Monique told us her GM said they cant fix anything until all of the paperwork is completed. We said ok understandable. We told her the vehicle still needed to be delivered as we were not able to take it home ourselves. She said ok, and that she would deliver it the next day after everything was fixed. All paper work gets signed and we leave. (Disclaimer: Monique and the Finance Lady were VERYYYYYYYYY apologetic) The GM said absolutely nothing to us the whole time we were in the dealership. The following day comes and we have heard nothing. It's around 2:00pm so i decide to reach out to see what's going on. I don't receive a text message until 5:40pm stating that I needed to call the dealership to see whats going on. Today is now September 4th and we still have no car!! Now I have to drive all the way back out there (an hour drive) for the 3rd time to get the vehicle. That's 6+ hours of my time WASTED. WHAT EXACTLY IS THE PROBLEM HERE! ILL NEVERRRRRRRRRR BUY FROM THIS DEALERSHIP AGAIN. How can you have a GM in place that could careless about customer service/satisfaction. Customer service is definitely not there top priority at GREENWAY DODGE ANNISTON. More

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Jason and Dorthy are excellent workers , these are the people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place More

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It was worth the drive Diamond (My daughter) and I was in a crunch. We needed a car that would be reliable for her to travel to Memphis to school from Birmingham. We had c Diamond (My daughter) and I was in a crunch. We needed a car that would be reliable for her to travel to Memphis to school from Birmingham. We had called and reached out to other dealerships in the area but they didn't take care of us like Trooper/Jason did in Anniston. We initially contacted Jason, but he had other appointments he directed us to Trooper who took care of us from start to finish. Jason stayed in the loop even though he had other customers that didn't stop him from being there for us. Their teamwork and loyalty to us was a relief. Diamond was so happy and as a parent I felt confident that she would be safe to travel after purchasing the car. We are so thankful to Troop (handsome self) and Jason (dedication) to helping us get on the road with no hassel. I will recommend them to everyone I know because these guys gets the job done with great customer service. See you guy in about 12-18 months. Again Thanks More

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Used Car sale James Cantrell helped my mom and I to get a car under short notice for me to get to and from school and very reasonable. James Cantrell helped my mom and I to get a car under short notice for me to get to and from school and very reasonable. More

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new truck purchase I had a great salesman (Trooper) James Cantrell. He made the buying experience very easy, he was very knowlageable and i had no issues with hI'm at al I had a great salesman (Trooper) James Cantrell. He made the buying experience very easy, he was very knowlageable and i had no issues with hI'm at all. More

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Ram 1500 I love the ram store in Anniston all my salesperson trooper is the best salesmen I have ever dealt with .come see him for a good deal I love the ram store in Anniston all my salesperson trooper is the best salesmen I have ever dealt with .come see him for a good deal More

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Great experience with these folks Couldn't beat the service I was provided. Great group of people. By far the best experience I have had at a dealership. I have had a couple of issues Couldn't beat the service I was provided. Great group of people. By far the best experience I have had at a dealership. I have had a couple of issues with my new car but they took action immediately on fixing the issues. So I myself highly recommend this dealership over any. More

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