Megan Wawrzynski

Really poor after sales service. Issues happen to vehicles and I don’t blame the dealer for the issues, only how the issues are handled after discovery. Communication is terrible, Issues happen to vehicles and I don’t blame the dealer for the issues, only how the issues are handled after discovery. Communication is terrible, service phone just rings and rings, half the time I go to voicemail. If I leave a message they are returned half the time. Service person Megan, sounds like she hates her job and is extremely impatient and dismissive, no loaner cars or shuttle service and when questioned about it seemed out off. Don’t expect much service from this dealer, certainly not their focus. More

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It was difficult from the start. Had conflicting schedules and salesman had off the only day I could sign for 7 days, finally had to ask a manager to complete the deal without salesman. Bought unde schedules and salesman had off the only day I could sign for 7 days, finally had to ask a manager to complete the deal without salesman. Bought undercoating horrible spray, sent pictures went back for respray and same thing never sprayed all of brake lines, body panels. They would rather give me back my money instead of dona complete job. Horrible service. More

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Incredible customer service Megan is always friendly and gets the job done!!! They don't sell you anything that you don't need...and they keep my vehicle safe for my family each Megan is always friendly and gets the job done!!! They don't sell you anything that you don't need...and they keep my vehicle safe for my family each time I bring it in they go over everything!!!! More

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Stay away from this place! Very dishonest and unprofessional This dealer leased me a brand new car with an admitted defect that can't be fixed. 1 of 3 known vehicles with this particular issue to be exact. Whi This dealer leased me a brand new car with an admitted defect that can't be fixed. 1 of 3 known vehicles with this particular issue to be exact. While attempting to fix the cars numerous issues along with the manufactures defect they completely trashed the interior of my vehicle. I have numerous trim pieces that are falling off, rattles all over the place were they ripped interior panels off, dash board warping, scratches and dents on body panels/interior surfaces and even a hole from a screwdriver on my passenger side curtain airbag. So on top of a brand new 2019 terrain with less than 5k miles on it that has a flaw that can't be fixed the dealer made the vehicle look like a car that has 200k miles on it. Talking to the service manager John about these issues. He offered nothing more than coming back again to a long drawn out process with no guarantee to fix the problems or a resolution to this situation and just continued to yell at us over the phone.. The owner of this business is useless also he never once reached out to us and when he did he just gave a very dishonest and far fetched excuse and that was the last we ever heard from him. So as of know I'm stuck with a car less than 5 months old with under 5k miles with an admitted defect, ruined interior and this place won't do anything to help. I won't recommend this dealer to anyone. More

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Great job I was in and out very fast and oil changed did not take that long. I will be coming back thank you megan. I was in and out very fast and oil changed did not take that long. I will be coming back thank you megan. More

by learnlacrossenow Verified Customer Verified Customer

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Jeep purchase There were a few minor issues that were handle very professionally and in a timely fashion. They went so far as to have the salesman meet me at the DM There were a few minor issues that were handle very professionally and in a timely fashion. They went so far as to have the salesman meet me at the DMV to put dealer plates on my trade in. Great customer service. More

by kenfowler2015 Verified Customer Verified Customer

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Fantastic service Service department is awesome! She checked me in early and got me loaner car. Service was fast and went above and beyond my expectations! The problem Service department is awesome! She checked me in early and got me loaner car. Service was fast and went above and beyond my expectations! The problem I came in with turned out not to e a problem after all, but they checked everything else out, and did a recall part since they already had the car! Always a great experience here! More

by jimthomas711 Verified Customer Verified Customer

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Prompt Courteous service All went very well from initial phone call to set up appointment to scheduling time to alerts received before during and after inspection. thank you All went very well from initial phone call to set up appointment to scheduling time to alerts received before during and after inspection. thank you More

by ANDY70 Verified Customer Verified Customer

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My salesperson My experience with Andy G is a fantastic person to deal with helped me and I felt he went above and beyond to get me in the truck I wanted. My experience with Andy G is a fantastic person to deal with helped me and I felt he went above and beyond to get me in the truck I wanted. More

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Best experience ever Just came in for a oil change and a tire rotation. Quick and easy. In and out. Really top quality professionals to work with. These guys are at the to Just came in for a oil change and a tire rotation. Quick and easy. In and out. Really top quality professionals to work with. These guys are at the top of their game. More

by jamfrgrsn Verified Customer Verified Customer

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