Paul Johnson

Always friendly service, prompt and attention to detail. The service and parts department very knowledgeable and super attentive to customer needs. The service and parts department very knowledgeable and super attentive to customer needs. More

by JAMES.LOVE0704 Verified Customer Verified Customer

Helpful 0

Report | Print

I trust James Wood Motors’ knowledgeable and helpful service managers, and the efficient mechanics there. service managers, and the efficient mechanics there. More

by carter.ranch730 Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly responsive personel The lady ? ? Tops them all except j woods Kim folk guy I’m bad w names ? Tops them all except j woods Kim folk guy I’m bad w names More

by PARAWISESERVICES Verified Customer Verified Customer

Helpful 0

Report | Print

Been using this dealership since 1987 I bought my first Oldsmobile 442 and have bought somewhere around 10 to 12 new cars awesome leadership and people. Oldsmobile 442 and have bought somewhere around 10 to 12 new cars awesome leadership and people. More

by burnstech1 Verified Customer Verified Customer

Helpful 0

Report | Print

Customer Service is what brought me to James Wood, since they have done my annual inspection for registration for my motorcycles and autos of other manufacture since about 2005 (I didn't purchase my previou they have done my annual inspection for registration for my motorcycles and autos of other manufacture since about 2005 (I didn't purchase my previous two motorcycles or three autos from them). Bought my first auto from them in 2017 and second one in 2022. Service department continues to excel after purchase support and will continue to use Service department for all scheduled and other maintenance needs!!! More

by o4nutmeg Verified Customer Verified Customer

Helpful 0

Report | Print

Very quick, very helpful. Rocco set us up and we were able to get in and out on a Saturday! Rocco set us up and we were able to get in and out on a Saturday! More

by cole007 Verified Customer Verified Customer

Helpful 0

Report | Print

I am a repeat customer now for years and they are Amazing!! I drive 2 hours one way to this specific dealership to have all my maintenance and service work done on my vehicle!! I have been burned bad Amazing!! I drive 2 hours one way to this specific dealership to have all my maintenance and service work done on my vehicle!! I have been burned badly by others in the past and I truly appreciate their honesty and integrity. My service advisor, Shawn, is so awesome…he is always willing to go above and beyond when needed. I recently had a problem arise with my new vehicle and timing became an issue, as I was leaving rather quickly to go out of state for work. However, It was imperative that my new vehicle be looked at and for any necessary repairs/warranty work to be done before I could safely leave for a 800+ mile road-trip and Sean, along with the Service Department Manager Paul Johnson, and the entire service team made it happen!! They were phenomenal at not only making sure that the needed work was done on my vehicle, by the best service tech for the job, but also ensured that it was ready to go when I needed to leave for the trip! That I could have the peace of mind knowing my vehicle was safe to drive across the country, well is just beyond words and I am Forever Grateful to the James Wood - Decatur Team!! I would also like to Thank Starla Johnson and Drew Ward for their help!! Sincerely, Janelle Glover More

by Janelle Verified Customer Verified Customer

Helpful 0

Report | Print

My service manager Sean always does a great job taking care of me. Even when he is out, the rest of the team is amazing. Also, the ladies taking payment are top notch... care of me. Even when he is out, the rest of the team is amazing. Also, the ladies taking payment are top notch... More

by SHAUNDavie Verified Customer Verified Customer

Helpful 0

Report | Print

Great job by all from scheduling to service tech and cashier. That’s why I drive 30 miles each way for service work cashier. That’s why I drive 30 miles each way for service work More

by DEFENDERONTHEROAD Verified Customer Verified Customer

Helpful 0

Report | Print

Beautiful dealership and I had a wonderful time visiting with sales and service people while they got my new car ready. with sales and service people while they got my new car ready. More

by JMELTON3 Verified Customer Verified Customer

Helpful 0

Report | Print