Robert Bobo

The first thing I will say, is they need a waiting room where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the tires. I made an appointment thinking it would make it go a little faster More

by richman1939 Verified Customer Verified Customer

Helpful 0

Report | Print

The service department is always professional and efficient! We always choose Heritage GMC Buick in Rockwall!! efficient! We always choose Heritage GMC Buick in Rockwall!! More

by tammyswigert Verified Customer Verified Customer

Helpful 0

Report | Print

Great service been dealing with Mario for better than two years Brad in service is the best they have ever had! Great all around years Brad in service is the best they have ever had! Great all around More

by TERRY.MORGAN Verified Customer Verified Customer

Helpful 0

Report | Print

Very efficient. Knowledgeable. Quick. Pricing may need to be checked. Will be back. Friendly. one of the better. Knowledgeable. Quick. Pricing may need to be checked. Will be back. Friendly. one of the better. More

by mmmartin1299 Verified Customer Verified Customer

Helpful 0

Report | Print

I continue to return to Heritage year after year because they truly take care of the customers. Always professional and personable and respectful. they truly take care of the customers. Always professional and personable and respectful. More

by AGGYMOM Verified Customer Verified Customer

Helpful 0

Report | Print

I was tweeted very nice and Professional, they were very honest. And save me money, They check my brakes. And told me they were fine. honest. And save me money, They check my brakes. And told me they were fine. More

by MYTIA48 Verified Customer Verified Customer

Helpful 0

Report | Print

Mario is great to have as your sales person. He will great you with a smile and will always be there when you have any questions. I always choose heritage for the great service we get. They are He will great you with a smile and will always be there when you have any questions. I always choose heritage for the great service we get. They are down to earth people who don’t just try and sell you something. Thank you heritage family. Also a special thank you to Mario. More

by LJ.GABRIEL16 Verified Customer Verified Customer

Helpful 0

Report | Print

Shawn Waara cares about customers Starting in May of 2006 after Heritage bought the GMC-Buick dealership from Musser Motors in Terrell, I purchased six GMC vehicles from my good friend Starting in May of 2006 after Heritage bought the GMC-Buick dealership from Musser Motors in Terrell, I purchased six GMC vehicles from my good friend, Glenn Raines. Five were GMC Sierras and one Yukon. During my last transaction on July 21, 2018, Glenn was in very declining health condition. After we agreed on the deal, he introduced me to Shawn Waara. Glenn told me to rely on Shawn for my business with Heritage if he was unable to do so. Shawn took over the final details of my purchase of the 2018 Sierra SLT. He sat in the cab with me and my wife and thoroughly went over details of all the electronic devices, etc of the truck, pairing our phones and the like. We were impressed with his attention to our understanding of the new vehicle. Glenn has passed on and Shawn is now my “go to” man at Heritage. I have recently had some warranty issues and concerns in the service department and Shawn has helped me with contact issues as an intermediary. I have trust and confidence in Shawn and Mr Bobo is fortunate to have him on staff. James Huffman, Terrell More

Helpful 0

Report | Print

Poor Customer Service I have purchased two vehicles from Heritage and my service was excellent, however my sales representative has been ill and they referred me to someone I have purchased two vehicles from Heritage and my service was excellent, however my sales representative has been ill and they referred me to someone else. This person claimed to have taken over all the customers for my old representative but would never follow-up like he said. I continued to call and finally gave up because I never got the information I asked for. I then sent an email to Robert Bobo and he never apologized or acknowledged the problem he just pawned it off on someone else to call and try to help me. I never called back, I decided I would try somewhere that actually cared about helping their customers. More

Helpful 1

Report | Print

Great A+++ I am located in Tennessee and I called this dealership about purchasing a used truck and flying into the dealer. They Picked me up at the airport and I am located in Tennessee and I called this dealership about purchasing a used truck and flying into the dealer. They Picked me up at the airport and had all the paperwork ready when I arrived More

Helpful 0

Report | Print