Robert Kirkwood
Robert Kirkwood at Certified Benz & Beemer
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Robert Kirkwood | Page 43

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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4.9
433 Reviews

Hello, My name is Robert Kirkwood. I am originally from Chicago, Il. I have my bachelors in Business Management and associates in Accounting. My favorite car is Lexus. I have been in the Business going on two years. I have a storied background in customer service, managing hotels for 10 plus years. Few years working directly with a President Secret Service team. On thing that sets me apart from other is I want each every customer to remember me and the amazing experience they had while in my company at the dealership. I want them to leave here knowing they are getting a very transparent and honest experience. Hopefully I can help you out soon.

Dealership Experience

6 yrs, 5 mos

Industry Experience

7 yrs, 9 mos

Languages Spoken

English English

4.9

433 Reviews

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433 Reviews of Robert Kirkwood

May 18, 2018

Dealership Rating
Employee Rating

Timely and easy Robert was a pleasure to work...he answered all of our questions with patience and aplomb. He explained each aspect of the process and kept us updated More

by Patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 21, 2018

Certified Benz & Beemer responded

Dear Patrick: We really appreciate that you took the time to share your compliments on Robert's friendly and helpful customer service. We are glad to hear that you had such a pleasurable car buying experience. Thanks so much for your support and please let us know when we can be of assistance to you again.

May 05, 2018

Dealership Rating
Employee Rating

Honest and straightforward Robert Kirkwood handled my online inquiry and continued to politely follow up until he found me the right car. I had not bought a car in several yea More

by GregO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Costa

May 07, 2018

Certified Benz & Beemer responded

Dear Greg: We really appreciate you taking the time to let our customers know how easy and transparent your purchase was from CBB. We are glad to hear that you found working with Robert was far better than your previous dealership experiences. Thank you so much for your business and your kind words. Please do not hesitate to let us know if there is anything we can do for you in the future.

April 20, 2018

Dealership Rating
Employee Rating

Amazing so far. I got contacted by the dealer right away. Smooth transaction so far. Robert is super helpful and a true helper. Can’t wait to get my new car. More

by Bpiccelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 22, 2018

Certified Benz & Beemer responded

Dear Bpiccelli: Thanks for sharing your compliments on the helpful and friendly customer service provided by Robert. We are so glad that you gave CBB the opportunity to work with you. Please do not hesitate to let us know if there is anything we can do for you.

April 10, 2018

Dealership Rating
Employee Rating

Couldn’t have been easier! I had such a wonderful experience at Certified Benz and Beemer! I went in to look at a few cars and see what they could do for me seeing as my credit More

by Camille Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 19, 2018

Certified Benz & Beemer responded

Dear Camille: We really appreciate that you took the time to let our customers know what a wonderful car buying experience you had working with Robert at CBB. It's great to hear that your sales process was with zero pressure and was so easy and enjoyable. We are grateful for your business and look forward to you coming back to CBB in the future.

March 29, 2018

Dealership Rating
Employee Rating

"Awesome team and super fast response" It was a great experience to buy from this dealer, all the personnel was kind and very responsive with all my needs and considering I was in an other More

by Cris/TX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Herbranson , Gene Penna

Mar 30, 2018

Certified Benz & Beemer responded

Dear Cris: We are delighted to hear that Jamie, Robert and Gene made your out-of-state purchase so fast and easy. We do believe that we have an awesome team at CBB and are so happy that you appreciated it. Thank you so much for your business. We hope to have the pleasure of working with you again.

March 26, 2018

Dealership Rating
Employee Rating

No nonsense genuine customer service Salesman were honest and courteous and they gave me time and freedom to choose my vehicle with any hassle. Answered all questions with honesty and int More

by Kmeuch23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Travis Woodyard , Drew Costa, Travis Walters

Mar 27, 2018

Certified Benz & Beemer responded

Dear Kmeuch23: We really appreciate the FIVE STAR review! Thanks for taking the time to share with our customers the no nonsense, genuine customer service you received from the great staff at CBB. We are grateful for your business and hope to see you again in the future.

March 24, 2018

Dealership Rating
Employee Rating

GREAT CUSTOMER SERVICE Very helpful ,got us in and out in a timely manner.Answered all our questions. He helped us get the best deal we could have got .Very satisfied with t More

by Rafael2121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 24, 2018

Certified Benz & Beemer responded

Dear Rafael: We love your FIVE STAR Review and your compliments on Robert's great customer service! We are happy that you got the best deal possible. Thanks for choosing CBB and we look forward to the opportunity to assist you again in the future.

March 22, 2018

Dealership Rating
Employee Rating

A wonderful buying experience I had a wonderful buying experience from my initial on-line searches which yielded the vehicle I was looking for all the way through my test drive and More

by Frank P
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melone , Gene Penna

Mar 24, 2018

Certified Benz & Beemer responded

Dear Frank: We do aim to provide our customers with outstanding service and appreciate your kind words in that regard. We are glad to hear that Matt, Robert, and Drew all helped to make yours a wonderful car buying experience without any pressure. Thanks for choosing CBB and please let us know when we can be of assistance to you in the future.

February 27, 2018

Dealership Rating
Employee Rating

Couldnt of been better My wife and i worked with Robert the tall one lol, and gene with finance. Overall it was great exsperence. Robert is a stand up guy for sure. He was v More

by ROBBIEROB187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gene Penna

Feb 28, 2018

Certified Benz & Beemer responded

Dear Robbie: We are so happy to hear that your recent sales purchase couldn't have been better working with Robert and Gene. We will be sure to share your compliments with both of them. We are so grateful for your business as well as your recommendation of CBB to others. We hope to have the pleasure of working with you again.

February 18, 2018

Dealership Rating
Employee Rating

Great experience and customer service Robert and Travis did an excellent job with helping me finance my first car right out of college. They knew exactly how to explain every bit of inform More

by Connot26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Travis Walters

Feb 19, 2018

Certified Benz & Beemer responded

Dear Connot26: Congrats on your first car purchase! We are glad to hear that Robert and Travis made the purchase experience should a great one. CBB definitely looks forward to being able to help you again, whether with maintenance or when you are in the market for your second vehicle.

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