Tom C.
Tom C. at Vision Buick GMC

Tom C.

Sales Manager

Vision Buick GMC

800 Panorama Trail South
Rochester, NY 14625

3.7
62 Reviews

FIRST STARTED IN THE AUTOMOTIVE INDUSTRY AS A LOT GUY IN THE LATE 80'S WHEN MY FATHER SOLD CARS FOR TOYOTA DEALERSHIP. ATTENDED COLLEGE AT FLCC TO GET MY ASSOCIATES IN MARKETING. TRANSFERRED TO SUNY FREDONIA TO FINISH MY BACHELORS DEGREE IN MARKETING AND BUSINESS ADMINISTRATION. SHORTLY AFTER COLLEGE I OBTAINED A SALES POSITION FOR SATURN OF ROCHESTER IN 1993. I THEN TOOK A FINANCE POSITION IN 1995 AT DORSCHEL AUTO GROUP FOR 10 YEARS AND THEN 9 YEARS WITH PIEHLER IN WEBSTER. STARTED WITH VISION AS SALES MANAGER IN 2013.

3.7

62 Reviews

Write a Review

Dealership Experience

10 yrs, 8 mos

Industry Experience

31 yrs

Languages Spoken

English English

62 Reviews of Tom C.

May 31, 2024

Dealership Rating
Employee Rating

I had an awful time. Communication was terrible after the purchase was finished. I’m the end, a few redeeming things occurred and finance was kind and apologetic. Not More

by PDERLETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan F., Nancy C-L., Nick S., Mike Hutt, Michelle P. , These were not the people I worked with so these do not reflect the stars to these individuals, I’m sorry to those on here.

May 30, 2024

Dealership Rating
Employee Rating

Excellent customer service experience. Very happy with the salesperson Tyler. He was very polite and helpful. More

by mianniello
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

May 17, 2024

Dealership Rating
Employee Rating

My car had to be towed to the dealership and within less than 24 hours had it back to me. More

by karen.morabito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lewis

May 17, 2024

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 12, 2024

Dealership Rating
Employee Rating

I have been taking my 2018 GMC Yukon Denali back to this location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay grea More

by Mrs. Cowart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan F., Nick S.

May 14, 2024

Vision Buick GMC responded

Mrs. Cowart. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2024

Dealership Rating
Employee Rating

The garage kept my car for eight or nine days for warranty service. The check engine light is still on. More

by TMSMILNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2024

Vision Buick GMC responded

"TMSMILNER" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2024

Dealership Rating
Employee Rating

Purchased 2 used cars from dealer. Great sales experience and after-sale support from service department. More

by gsc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick S.

May 14, 2024

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 11, 2024

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Employee Rating

Very pleasant, service was very good, we will be back. Also the selection of trucks and SUV's were good. More

by jpierri1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 09, 2024

Dealership Rating
Employee Rating

They did a great job! I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. More

by MARCELLINELEONARDO1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

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Employee Rating

This has been the worst experience ever I know I won't be returning they aren't reliable and don't communicate properly More

by Larheyamclamore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2024

Vision Buick GMC responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 02, 2024

Dealership Rating
Employee Rating

Great communication and easy to schedule and do business with even when service was needed last minute. More

by Mattytice
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 02, 2024

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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