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Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica
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Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of Vincent Gonzalez

June 02, 2024

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It’s always a good experience when I get my car serviced. Vincent Gonzalezis most helpful and professional More

by MARYBFROGGY
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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May 26, 2024

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She is very helpful person. One time I came just before they closed and Joanna did everything to help me with my car. More

by DWORAK.DOROTA
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Yes
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May 28, 2024

Subaru of Utica responded

Thank you for sharing your experience! We're glad to hear Joanna went above and beyond to assist you at Subaru of Utica. We appreciate your support!

May 21, 2024

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Great staff and service as always Very helpful and up front and flexible with my schedule More

by ARNEUMANN11
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Yes
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May 21, 2024

Subaru of Utica responded

Reviews like this make our day! Thanks for taking the time to share, and we hope to see you again in the future if we can be of assistance.

May 18, 2024

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Everyone was very kind . Vincent took the time to demonstrate a question I had about where to find something on my steering wheel. More

by MILLO1
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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May 20, 2024

Subaru of Utica responded

We're glad to know our team, especially Vincent, was able to assist you with your queries at Subaru of Utica. We always strive for the best customer service! Thanks for leaving a review.

May 16, 2024

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They figured out a difficult fix for noise going over bumps and got the job done right. They have quality service advisors and mechanics for sure... More

by HLTMFRYE
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Yes
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May 16, 2024

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to diagnose and fix the issue with your vehicle. We pride ourselves on having skilled service advisors and mechanics, so it's great that you noticed! Thanks for sharing this positive review.

May 16, 2024

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I truly have peace of mind whenever I get work done! And I LOVE the videos they send to show what needs work. More

by LEIGH1669
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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May 16, 2024

Subaru of Utica responded

We're glad to know you appreciate our video updates and that they give you peace of mind. Thanks for trusting Subaru of Utica with your vehicle's needs!

May 12, 2024

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Subaru placed me an excellent loaner while my vehicle was serviced. Quick, friendly and professional. They are always consistent with the outgoing approach to make the customer feel special. This is why we r More

by ANNATUZZ74
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Yes
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May 13, 2024

Subaru of Utica responded

We're glad to know you had a great experience with our team at Subaru of Utica. We always aim for consistency in providing excellent service and making customers feel special. Thanks for your loyalty!

May 10, 2024

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My 2020 Ascent was in their service area for 2 1/2. Days to address excessive noise when driving over bumps. Paid $1600 and the problem wasn’t fixed at all ! Have a future appointment but I’m losi More

by HLTMFRYE
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May 13, 2024

Subaru of Utica responded

I'm sorry to read about your ongoing issue with the noise in your vehicle. It's concerning that you've had this experience after investing time and money into its repair. We'd like to regain your confidence, so please reach out directly before your next appointment so we can ensure a more satisfactory outcome for you. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

May 14, 2024

Subaru of Utica responded

Thank you for taking the time to update your review! It means a lot to us that you were willing to speak with us and get everything sorted. Drive safe! We look forward to seeing you again.

May 13, 2024

HLTMFRYE responded

Dan: I was very pleased how service advisor Vincent Gonzalez and his two mechanics figured out the cause of the excessive noise problem when traveling over a bump with my 2020 Ascent. It was fixed in a timely fashion today and it boosted my confidence in your service people and department overall. My wife and I have purchased 3 new Subaru’s over the years from Utica Subaru and look forward to getting the fourth in the near future. Harold L. Frye

May 08, 2024

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Everyone is very helpful! The waiting area is clean and comfortable. Snacks & water are appreciated! More

by JCROOK72
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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May 08, 2024

Subaru of Utica responded

Reviews like this make our day! Thank you for your business and your kind words. We hope to see you again if we can be of assistance in the future.

May 04, 2024

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Vinny has always had my back! I also worked with Stenio who helped me get my Starlink set up. More

by CITRE
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Yes
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May 06, 2024

Subaru of Utica responded

Thank you a bunch for your positive feedback! It's awesome to hear that Vinny has been such a reliable support for you. And kudos to Stenio for getting your Starlink all set up! We're glad we could assist you every step of the way. If you ever need anything else or just want to say hi, don't hesitate to reach out to us at Subaru of Utica. We're here for you, and we appreciate your continued support!

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