Nick Orbinati
Nick Orbinati at Subaru of Utica
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Nick Orbinati

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
58 Reviews
4.8

58 Reviews

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58 Reviews of Nick Orbinati

June 02, 2024

Dealership Rating
Employee Rating

It’s always a good experience when I get my car serviced. Vincent Gonzalezis most helpful and professional More

by MARYBFROGGY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 29, 2024

Dealership Rating
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All I expected from my appointment was taken care of in a timely manner. Thank You! More

by ETROST
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

May 30, 2024

Subaru of Utica responded

Thank you for the kind words. Come visit us anytime!

May 18, 2024

Dealership Rating
Employee Rating

Everyone was very kind . Vincent took the time to demonstrate a question I had about where to find something on my steering wheel. More

by MILLO1
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 20, 2024

Subaru of Utica responded

We're glad to know our team, especially Vincent, was able to assist you with your queries at Subaru of Utica. We always strive for the best customer service! Thanks for leaving a review.

May 16, 2024

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I truly have peace of mind whenever I get work done! And I LOVE the videos they send to show what needs work. More

by LEIGH1669
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 16, 2024

Subaru of Utica responded

We're glad to know you appreciate our video updates and that they give you peace of mind. Thanks for trusting Subaru of Utica with your vehicle's needs!

May 10, 2024

Dealership Rating
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Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

May 10, 2024

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

May 10, 2024

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Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and More

by LJORDAN5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

May 10, 2024

Subaru of Utica responded

We're glad to know your visit for an oil change and tire rotation at Subaru of Utica was hassle-free. Thank you for acknowledging Joanne's attention to detail - she'll be pleased to see this!

May 10, 2024

Dealership Rating
Employee Rating

No complaints. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. More

by RCAVANO
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

May 13, 2024

Subaru of Utica responded

We're glad to know that Joanne and our team at Subaru of Utica could provide you with a timely service check-up, reminding you about the lifetime oil change feature. We appreciate your positive feedback!

May 08, 2024

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Everyone is very helpful! The waiting area is clean and comfortable. Snacks & water are appreciated! More

by JCROOK72
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 08, 2024

Subaru of Utica responded

Reviews like this make our day! Thank you for your business and your kind words. We hope to see you again if we can be of assistance in the future.

May 05, 2024

Dealership Rating
Employee Rating

Subaru of Utica never disappoints. Fast and reliable service. Friendly service department and the video is great. More

by EHADITY
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2024

Subaru of Utica responded

We're delighted to know you found our service at Subaru of Utica fast, reliable and friendly. Thank you for appreciating the video feature too! We look forward to serving you again in the future. Drive safe!

May 03, 2024

Dealership Rating
Employee Rating

Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Subaru of Utica responded

It brings us joy to know you've been satisfied with our service at Subaru of Utica! The video is just one way we try to keep things transparent and easy for our customers. Thank you for the positive feedback. Come back and visit us anytime you need our assistance. Our team is here to help!

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