Allways Atascosa CDJR

Worst experience ever, and i have owned over 15 Dodge/Ram vehicles. 1st of all they damaged my front license plate and claimed we did it(truck is hardly used and parked reverse so I see it everyday) and whe vehicles. 1st of all they damaged my front license plate and claimed we did it(truck is hardly used and parked reverse so I see it everyday) and when i asked for camera for proof, Mark told me the dealership has none(Odd in this day in age). Next, it took 4 days to not address my concerns, and they simply refilled my transmission fluid and called out a replacement of the transfer case seal, which i now know they didn't touch as I took it to another dealership and had my issues addressed there. I know they didn't touch the pan as the new mechanics i took my truck to told me there was no proof of the pan coming off and there were no other signs it showed of even being touched (not even wiped down). Always CDJ also showed they didn't care or address my other issue of the rear main seal leaking, which i showed Mark the pictures. We picked up the truck Saturday morning and drove it for 200 miles, let it sit all day Sunday, and Monday morning saw the leak was getting worse, which prompted me to go to another dealership. I will never go back or recommend Always for anything, not even a simple oil change or to fill air in my tires. This service is why i will drive to a trusted dealership over 50 miles away from me to get what i need completed. I know I am a grain of sand to an ocean of customers, but i told all my military people to avoid this place at all cost. If i had the extended warranty from the dealer, i would cancel that right away and get it to someone else who has my confidence in customer concerns. I have to RO's to prove what was done, also the vehicle is less than 6 months old and less than 8500 miles and well taken care of. More

Great service and attention to what the customer wants. I was kept up to date on how the work was going during the complete process. I was kept up to date on how the work was going during the complete process. More

good explanation of all repairs , friendly people and care about my needs and options available care about my needs and options available More

easy to deal with , straight talk , friendly and very attentive to my time . I will recommend them to all my friends attentive to my time . I will recommend them to all my friends More

All ways do a great job in and out quickly thank you and have a blessed day have a blessed day More

honest , straight shooters , I would recommend all my family and friends to these folks without hesitation family and friends to these folks without hesitation More

down home people straight shooters and friendly . the kind of place you can feel comfortable at the kind of place you can feel comfortable at More

Price was different than discussed and i never got notification when vehicle was done. Never had a problem with either of the past two workers. notification when vehicle was done. Never had a problem with either of the past two workers. More

I wouldn't buy from there again! Management will make promises and not keep their word once deal is final Management will make promises and not keep their word once deal is final More

Excellent customer service really quick to help you and they do the stuff really quick well recommend other people guys they do the stuff really quick well recommend other people guys More