AutoNation Ford Scottsdale

Didn't get requested work done. All that was done was a recall. Brandon said he needed 2 more days to diagnosed the truck. All that was done was a recall. Brandon said he needed 2 more days to diagnosed the truck. More

Everything went great. My service advisor answered my questions, explained everything me and went out of his way to be helpful. The maintenance was done on time and resolve My service advisor answered my questions, explained everything me and went out of his way to be helpful. The maintenance was done on time and resolved my problem More

My overall experience was positive and I was not pressured at all. Pricing was fair and services were explained thoroughly. The only reason this isn't a 5 star review is due to lack of floormats be pressured at all. Pricing was fair and services were explained thoroughly. The only reason this isn't a 5 star review is due to lack of floormats being provided with the truck even though they are listed on the "We Owe" sheet. I've made multiple calls and talked several managers without a resolution. More

They kept to their word and provided a no pressure purchase experience. Highly recommend them! purchase experience. Highly recommend them! More

I would not recommend this dealership to anyone. I bought a used Bronco and had very to little no communication with the dealership even after I provided payment for the whole amount of the car I ha I bought a used Bronco and had very to little no communication with the dealership even after I provided payment for the whole amount of the car I had to keep calling them to keep the process going. . I would call them and no one would call me back and the sales guy was the Worst often times never calling me back . I have a. Couple chips on the windshield and they still have not given me a call back on what is going on with it since it was shipped. The finance department is disorganized and they have no sense in urgency. Asked to speak to GM twice and never got a call. More

Going on day 7 with no update on my Raptor. I have called in 7 times over 5 days and left multiple VM's with no response. The worst service I have ever experienced. I have called in 7 times over 5 days and left multiple VM's with no response. The worst service I have ever experienced. More

Horrible customer service with finance person. Tried to add "free extended warranty " that was $2800. Didn't pay my trade off for three weeks. Do not go here. Tried to add "free extended warranty " that was $2800. Didn't pay my trade off for three weeks. Do not go here. More

very smooth and easy experience, did not feel pressured. Professional sales personnel, the work was practically done for me by the time I got to the dealership. was happy to be advised to return at any ti Professional sales personnel, the work was practically done for me by the time I got to the dealership. was happy to be advised to return at any time for questions or issues. Like the point system to be able to put toward aftermarket items for the vehicle. More

I purchased my vehicle a 2016 Ford Explorer on January 19, 2024. I requested the weather stripping on the drivers side to be replaced since it was flapping in the wind. I had the dealership pick up my v 19, 2024. I requested the weather stripping on the drivers side to be replaced since it was flapping in the wind. I had the dealership pick up my vehicle which was very convenient and Lorena advised it was not covered. She stated that the weather stripping should only last a year. I tried to tell her that I just purchased the vehicle and per CarFax the windshield was replaced on November 30th 2023.(2 months prior). Lorena stated the piece of weather stripping was not taken off when the windshield was replaced. I You Tubed how to replace a windshield for the vehicle I purchased and that was the first part they removed. I also advised that I put my windshield wipers on when I was driving on the highway and the wiper flew off on the drivers side. I am not sure what company replaced the windshield but whoever worked on the driver side did not complete the work properly and it should have a warranty. Ford replaced the wipers with a different size that was previously on the vehicle. All I wanted was for the weather stripping replaced since it was just replaced. is that too much to ask? More