Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of The Woodlands
The Woodlands, TX
905 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 905 reviews
May 30, 2024
Highly recommend this dealership. The service director, Joe, was so helpful. I got a flat half-way into my 5 hour trip. I was stranded with my dog and child. Joe worked to get me back The service director, Joe, was so helpful. I got a flat half-way into my 5 hour trip. I was stranded with my dog and child. Joe worked to get me back on the road in a timely manner even though the dealership had been hit by a bad storm and lost power. Joe communicated with me from his personal phone and got me back on the road as soon as he could. It was very stressful and I appreciate the communication and understanding. More
by nina.c
Employees Worked With
Joe - service director
Helpful May 30, 2024
I purchased a 2024 M3 Competition xDrive from this dealership in early September 2023. The entire purchase process was a nightmare. I special ordered this car in June and I had to babysit the salesp dealership in early September 2023. The entire purchase process was a nightmare. I special ordered this car in June and I had to babysit the salesperson through the entire process. He submitted the options wrong the first time, but luckily I caught it in time before it was produced. I chose to use the Performance Center Delivery where you accept your vehicle at the BMW Performance Center in Spartanburg, SC. The dealership waited until the last minute to conduct paperwork, so I had to meet a notary at a hotel in Chicago as I was out of town on business. Additionally, I had to wait over an hour at the Performance Center because the dealership didn’t mail the temporary plates as required and they would not let me take the car without them. My BMW guide at the Performance Center said it was the most difficult dealership he’s ever had to work with. But that’s only the beginning. When purchasing the car, I was charged $5,575.42 for tax and registration. When registering the car in October, the amount due was only $3,601.45. Therefore, the dealership overcharged me for sales tax by $1,973.97 and I was owed a refund. The DMV said they would mail the refund check to the title company who would reimburse the dealership. I let the salesperson know on 10/26/2023. I did not hear anything back. I followed up on 01/18/2024 to which I was told they would look into it. I followed up again on 02/12/2023 with no response. I followed up again on 02/14/2024 and was told they didn't overcharge me. I followed up again on 02/15/2024 and was told it would be resolved. I followed up again on 02/20/2024 and was told it should have been credited to my BMW account. It was not. I followed up again on 04/08/2024 and they asked for more information on where the refund check was sent to. I followed up again on 04/29/2024 and received no response. I called the dealership on 04/30/2024 and asked for the general manager who put me in touch with the finance manager. The finance manager did not respond. I finally got back in touch with the finance manager on 05/08/2024 and he asked me to send receipts. I sent the receipts on 05/08/2024. I did not hear anything back and followed up again on 05/24/2024. I was told the check was being mailed out that day and I did receive a check. However, the check was for the wrong amount ($1,543.78). I informed the finance manager on 05/28/2024 who told me that amount was correct, despite having very clear receipts that say otherwise. I wouldn’t recommend this dealership to my worst enemy. More
by blakeburkett
Employees Worked With
Tyler Trantham, Malik Otuemhobe
May 28, 2024
Great customer service. Everything is thorough and good feedback after service. Car always checked out and cleaned after service Everything is thorough and good feedback after service. Car always checked out and cleaned after service More
by brad7freeman
Employees Worked With
Zach
May 28, 2024
I had been car shopping for quite some time and have visited countless dealerships for months trying to find the right one. When I visited BMW of The Woodlands it became an experience. They were very a visited countless dealerships for months trying to find the right one. When I visited BMW of The Woodlands it became an experience. They were very accommodating, and I immediately felt welcomed without having the pressure of buying. It allowed me to appreciate the vehicles and really get feel of what I wanted. Bilal was amazing! He was extremely patient, kind and understanding every time I stopped by or texted. In the end, I purchased a vehicle with them and could not be happier! Even after my purchase he is just as awesome and helpful. After this experience, I will be returning for my next purchase, and I highly recommend anyone in the market to give them a chance. Even Josh A in Finance was super easy and great to work with. I look forward to doing business with them again. More
by spyder
Employees Worked With
Bilal
May 28, 2024
Excellent customer service and amazing care of loyal customers! They look to please their customers building the best option and taking care of details. customers! They look to please their customers building the best option and taking care of details. More
by Reina Graubard
Employees Worked With
Misty
May 22, 2024
I wouldn’t buy from here again unless the car was brand new and I got a decent discount. My salesman was cool but the back office people are garbage. new and I got a decent discount. My salesman was cool but the back office people are garbage. More
by NotAFan1
Employees Worked With
David
