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Bical Auto Mall
Brooklyn, NY
821 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 821 reviews
May 28, 2024
Great service very knowledgeable sales and finance people . Transparent process at every step was very comfortable . Transparent process at every step was very comfortable More
by charles.cangro
Helpful May 28, 2024
Charlie Albanese is the man, I love this guy. His professional manner, no nonsense way of doing business and care not to waste my time is unparalleled. We moved to CT 3 years ago and when we did His professional manner, no nonsense way of doing business and care not to waste my time is unparalleled. We moved to CT 3 years ago and when we did I went right back to Bical for my second truck, Charlie just placed me in my third truck one week ago, he knew exactly what I wanted and waited until they had it, most importantly he did not try to force me into anything else, he just made it happen, this man is the definition of a class act . Charlie cares and that is why as long as I live in this region, Charlie will get my business. Bical has a true gem working for them. More
by bgacsal
May 27, 2024
Charlie Albanese is the best, Worked hard on giving me a good lease for vehicle Very satisfied with the great service good lease for vehicle Very satisfied with the great service More
by mrsalcal
May 19, 2024
My salesperson went far and beyond to help me find my car. Extremely happy with the service, knowledge and professionalism of the dealership car. Extremely happy with the service, knowledge and professionalism of the dealership More
by Didicres
Employees Worked With
May 14, 2024
Having Charles Albanese as a rep makes it worthwhile for me to travel from the Bronx to trade my car in. He always checks in during the year and gives me the reminders that I need. The manager at this site me to travel from the Bronx to trade my car in. He always checks in during the year and gives me the reminders that I need. The manager at this site is also very helpful. More
by Jozi
May 10, 2024
Charlie Charlie Albanese Leasing Manager. Professionalism He's kind Always make me Do the business with Bical Auto Mall Professionalism He's kind Always make me Do the business with Bical Auto Mall More
by cissemc26
Employees Worked With
May 10, 2024
My salesperson was patient, polite and knowledgeable about the car. Very satisfied with the service about the car. Very satisfied with the service More
by Didicres
Employees Worked With
April 26, 2024
Good feedback very helpful. I would recommend friends to consider doing business with Bical Auto Mall. I would recommend friends to consider doing business with Bical Auto Mall. More
by Joan
April 24, 2024
I brought my car in for service Saturday April 13, Oil change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I no change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I noticed scratches on the hood and under the hood the air cleaner outlet duct has this brown crud on it. And when you put the AC on you smell cleaner fluid. So I had to wait until Monday April 15 to call when they opened. Just so you know the car only has 3800 miles on it and I put it away for the winter, so it's never in the snow or the salt on the roads. So I brought the car there Monday April 15 to show them and they said they would get back to me. Nobody calls and every time I call I was told the manager was not in. Today is April 18 and I called and they told me they would call right back to me. I waited and nobody called. So I gave them plenty of time before I had to write this review. I spent over $600.00 so I think I deserve a little courtesy to have this taking care of. You think they would take responsibility and not blame me. when I took my car in I checked it all out, there were no issues but they said that's the way I brought it in. So I told them they lost 2 customers, my wife who needs a car and service and me. And I told them I would never recommend this place they could care less. Don't never buy from this dealership because you will be sorry. More
by George
