Capitol Chrysler Dodge Jeep RAM

I came to Capitol Jeep based upon their ratings here and other dealership review sites after a horrible experience where I bought my Certified Jeep from after a problem occurred. My initial phone call wa other dealership review sites after a horrible experience where I bought my Certified Jeep from after a problem occurred. My initial phone call was promptly picked and I was asked how my call could be directed. Service promptly picked up and after a short discussion about my issue an appointment was made. Gary soon followed up and we again discussed the issue and the paperwork I had for the vehicle and he told me how it would proceede and promised updates would given. The next update I got, Gary told me that the Costguard coverage I had purchased from the other dealership would be covering the repairs. Gary contacted me regularly to give me updates while my vehicle was there. Excellent communication. I waited a bit longer to give my review of Capitol, Gary assured me the vehicle was repaired so I tried to make the problem happen, it didn't so I believe he's right. Excellent communication with regular updates, I am totally satisfied with my experience here. I have no problem driving the extra distance to a dealership that has my trust. I'm one of those people to let others know of my bad experiences to try and save them the headaches that I had and want to make sure to let them know my good experiences. This is a good one and would have no reservations to recommend Capitol Jeep and their service department. More

They are very accommodating and do excellent work on my vehicle. Very friendly people to deal with, and easy to get an early appointment. vehicle. Very friendly people to deal with, and easy to get an early appointment. More

Steven was amazing and our car buying experience was top notch. I’d recommend 10/10 for anyone looking to buy a vehicle. notch. I’d recommend 10/10 for anyone looking to buy a vehicle. More

Do not use this dealer for your service needs they do not honor Maintenance packages sold by other dealer even if they are through Mopar. They wanted to charge me a diagnostic fee for my truck that is still honor Maintenance packages sold by other dealer even if they are through Mopar. They wanted to charge me a diagnostic fee for my truck that is still under factory warranty with only 24k miles to check for a vibration that has been there since day one! Beware stay far far away! Also they had the truck all day and didn’t even do the oil change the one thing they would honor on the package! More

Capitol Chrysler Dodge JEEP Ram is a top notch 5 Star Dealership! My son and I drove over 160 Miles away to get his dream first car, the all American 2 door JEEP Wrangler! Everyone in this building was Dealership! My son and I drove over 160 Miles away to get his dream first car, the all American 2 door JEEP Wrangler! Everyone in this building was genuinely kind, inviting and so friendly from the phone calls into the dealership, to arriving handshakes and multiple greetings at the door! The whole process was a Father-son thrill with the detailed car walk around and the whole swift financial finish. My son loves his Jeep and all I can do as a proud father is thank Capitol and there whole amazing staff! Capitol Chrysler Dodge JEEP Ram located in Willimantic, Connecticut is a true GEM, a rare find! Please visit them for all your new and used vehicle needs, my son and I are sure glad we did! Thank you Capital. More

Great car buying experience. Quick and easy. Made the hour and a half drive there well worth it! Quick and easy. Made the hour and a half drive there well worth it! More

As my other reviews stated. Best dealership around. Gary is always helpful and the service is A+. Thanks again folks! Best dealership around. Gary is always helpful and the service is A+. Thanks again folks! More

Steve was extremely helpful and got me into a car right away. Checked in after I picked up the car as well. away. Checked in after I picked up the car as well. More

Employees at the body shop were great, I was updated and always provided information when contacting them to inquire about my car. Jillian is very helpful and pleasant. always provided information when contacting them to inquire about my car. Jillian is very helpful and pleasant. More

The best service, nicest people and great experience! Jaime the GM goes out of his way to make sure things are done right! Jaime the GM goes out of his way to make sure things are done right! More