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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
4,685 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,685 reviews

June 13, 2024

The buying experience was very positive from driving the car to purchase. Thanks to Joshua and Pat for your expertise and helpfulness! Joshua helped me to find the car I wanted. More

by CH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lebron
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Jun 13, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for Joshua Lebron and Pat Koballa. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! We are here if you need us.

Helpful
June 13, 2024

Everyone was very nice and professional at Coastal Kia. Bob was very helpful during my wait time. More

by MYESHIAWILLIAMS500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 13, 2024

No pushy salesmen which is wonderful to work with. Very courteous and patient. Most informative and help me get the best interest rate which won't increase while I'm making payments. Great warranty. I More

by greetings1945
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 12, 2024

Cody was excellent! He made me feel comfortable and I didn't feel pressured I will recommend him and costal kia to all of my family More

by jimmyunderwood0401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Coastal Kia responded

Fantastic news! Congratulations! We sincerely appreciate the five star review and compliments for our Product Specialist Cody Hamilton. Thank you for the high recommendations as well. We love the feedback including, "Cody was excellent...I will recommend him and Coastal Kia to all of my family." Enjoy!

Helpful
June 12, 2024

Everyone was wonderful to work with. They worked diligently to ensure I was happy with my purchase. More

by KYLEBLISS21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Chesley, Isaiah Davila-Torres
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Jun 13, 2024 -

Coastal Kia responded

Congratulations and thank you! We sincerely appreciate the five star review and high marks for our team. We love the feedback including, "they worked diligently to ensure I was happy with my purchase." Please call us if you need anything. Thanks again!

Helpful
June 12, 2024

The service center is clean and comfortable. Sam handled things great for me and went over in detail answers to some questions I had. This is the place to service your Kia! More

by pdqualle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We sincerely appreciate you taking time to rate your recent service experience. Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for choosing Coastal Kia for your automotive service needs.

Helpful
June 12, 2024

They do not provide rental cars for recalls. Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the de More

by SLGAWEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We provide a courtesy shuttle for local travel and shopping if requested. We sincerely appreciate you traveling an hour to have your vehicle serviced with us! We are here if you need us. Thanks again!

Helpful
June 11, 2024

Coastal Kia was very welcoming and Parker was knowledgeable about the car I was interested in buying. More

by MELLYNG0991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Martin, Isaiah
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Jun 12, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our Product Specialist Parker Martin. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

Helpful
June 10, 2024

Everyone went out of their way to make sure I safely got toy destination while waiting for my car to be serviced. Great visit! More

by mfgshipley
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the gracious comments and high marks. Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience.

Helpful
June 09, 2024

I like the staff at Coastal Kia in Wilmington. They kept me informed about my vehicle and asked me if I needed anything. They were really nice too. More

by sararichards813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Thank you for the kind remarks. We would like to discuss your three star rating for our Service Consultant Bob Tomlin. We apologize if we did not meet your expectations. Please contact our Operations Manager Peggy Roberts on her direct line 910-798-4706. We look forward to your call. Thank you for choosing Coastal Kia!

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