Cobb County Toyota

Tech saw nail in tire, did not remove it, or at least attempt to remove it, but tells the svc adv to tell me. It’s a safety issue. As a courtesy, should they at least remove it? That’s something that cou attempt to remove it, but tells the svc adv to tell me. It’s a safety issue. As a courtesy, should they at least remove it? That’s something that could leave me on the side of the road. Luckily, it was not too deep and I ended up removing it myself in your parking lot. You dealership leaves a lot to be desired. I have purchased three cars from you all. I’m not so sure I want to visit you all again for anything. More

David In Service was very accommodating. Definitely made my visit there Easier. 15 words is more than I want to say. Definitely made my visit there Easier. 15 words is more than I want to say. More

This was a follow up visit to install the tires on order. As always they were efficient and on time. Austin kept me updated. As always they were efficient and on time. Austin kept me updated. More

Place is very clean. Nice staff. Very busy but efficient. Got people in and out Nice staff. Very busy but efficient. Got people in and out More

Good service. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 More

We bought a Toyota because of their reputation for quality. There is already an issue with the brakes (started at 20k miles) and the service center wants $300 to address it (under full warranty mind y quality. There is already an issue with the brakes (started at 20k miles) and the service center wants $300 to address it (under full warranty mind you and their “solution” is ambiguous at best). Basically trying to tell me it’s just the way that model is - it’s a 2023 Highlander and basically brand new!. They are arrogant to the point of outright rudeness. We also waited nearly a year for a second key due to “supply chain issues” but were called multiple times over the course of that year saying our key was in, only to be told it wasn’t once we drove 45 minutes to their facility. When we were finally given the second key it was after my wife had to pitch an absolute fit over them calling us and the.n acting like they didn’t know what we were talking about when we arrived. After telling her it wasn’t there after receiving a call from them and driving all the way over there, they mysteriously found it. I’m guessing it was probably there the first time we were called several months ago. I still think Toyota is a great car but this is a terrible dealership when it comes to helping, or even being at all courteous to the customer. Basically, once you’ve made your purchase you are treated as a nuisance when trying to receive the service you are paying for through their warranty. We are going to take our car to another Toyota dealer for service going forward and will absolutely never buy a car from this location again. I’ve been absolutely shocked at how indifferent they are to customers here. More

S/O to Steve Clark, the sales manager and Antonio, the sales rep. Although I didn’t purchase a car, it had nothing to do with these two people. I wasn’t ready but these two were great throughout the entir sales rep. Although I didn’t purchase a car, it had nothing to do with these two people. I wasn’t ready but these two were great throughout the entire process. More

Thank you Anthony for providing me with your excellent customer service & for going above & beyond to make sure I was satisfied! You are the BEST!! customer service & for going above & beyond to make sure I was satisfied! You are the BEST!! More

La atención del vendedor Yo-El fue excelente 👌, conocimientos amplios en la marca que representan conocimientos amplios en la marca que representan More

We just bought our 3rd vehicle on 2 years from Jackie and our daughter and son in law also bought one. Couldn't be happier. our daughter and son in law also bought one. Couldn't be happier. More