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Diehl Ford of Massillon
Massillon, OH
195 Reviews
Diehl Ford of Massillon is a family owned and operated car dealership. We sell new Fords along with used cars, SUVS, trucks and vans. Diehl Ford of Massillon is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 195 reviews
Verified Customer
Helpful May 25, 2024
Very good people. They helped out and was able to get the truck I called about. Thank you They helped out and was able to get the truck I called about. Thank you More
by chatter614
May 24, 2024
They did awesome on the recall. But saying they could change my spark plugs for $600 is outrageous… But saying they could change my spark plugs for $600 is outrageous… More
by missymease12
May 14, 2024
Unorganized if Mel isn’t in the service department. The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After waiting for 20 min someone finally helped me More
by moaurom
Employees Worked With
Mel usually helps me but he was out that afternoon
May 06, 2024
Oil change appt made on Tuesday with request for pick up & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I calle & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I called the dealership Wednesday to confirm pick up/delivery & was told yes, it’s on the order. On Friday my vehicle was not picked up. I called the dealership, spoke to 3 people before Mel in service told me Sarah was no longer there & her replacement didn’t start until Monday. Someone finally did come to take my vehicle in for service, but the whole situation was very frustrating. I guess Melwas the only person at Diehl Ford who knew Sarah no longer worked there. More
by lcl2003
Employees Worked With
