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Executive Jeep
North Haven, CT
1,340 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 1,340 reviews
June 12, 2024
Pricing on labor is exorbitant. The same testing elsewhere would have been 1 hour not a 4 hour charge on top of the diagnostic test. The dealership was unwilling to price reasonable The same testing elsewhere would have been 1 hour not a 4 hour charge on top of the diagnostic test. The dealership was unwilling to price reasonable given I wanted to do the repairs. Overall there was dishonesty.I would never do business there. More
by LEXISDEDOM
Verified CustomerEmployees Worked With
Helpful June 11, 2024
They do not stand behind their product or service. will rip you off any chance they get will rip you off any chance they get More
by cynthiahales
Employees Worked With
June 11, 2024
Duration of service took longer than what was expected. Appointment scheduled at 1030 and didn’t walk out till nearly four hours later. An audible sound is coming from suspension that was not previousl Appointment scheduled at 1030 and didn’t walk out till nearly four hours later. An audible sound is coming from suspension that was not previously there nor a concern when brought for original concern. Isn’t the first time I dealt with a similar issue with this shop. More
by DISDIER
Employees Worked With
June 10, 2024
The guy who took care of me was amazing and I give 5 stars out of 5 stars out of 5 More
by mzi
Employees Worked With
June 10, 2024
Ryan Waibel was a pleasure with which to work & is impressively knowledgeable about his business. I did not present him with an easy trade-in situation that accompanied my new Jeep purchase. However, impressively knowledgeable about his business. I did not present him with an easy trade-in situation that accompanied my new Jeep purchase. However, he & the dealership bent over backwards to work with & to accommodate me, making the deal come to fruition to my great delight. I couldn’t be happier with my experience with Ryan Waibel & Executive Jeep/Nissan. More
by danbeebe7
June 05, 2024
Awesome experience as usual. Clean neat and professional No pushy service people and loved the video at the end , Clean neat and professional No pushy service people and loved the video at the end , More
by STEVE-P71891
June 04, 2024
I took my jeep for service and everyone is very professional Jason kept me updated on my car, also they provide me with a ride home wild my car was on service also maria very nice and professional, professional Jason kept me updated on my car, also they provide me with a ride home wild my car was on service also maria very nice and professional, I’ll rate everything 10 out of 10 thank you guys. More
by Montanezk787
Employees Worked With
May 31, 2024
Very easy to deal with. The service person was not pushy. Liked that I could see what was done to my vehicle. The waiting time was as it was estimated. The service person was not pushy. Liked that I could see what was done to my vehicle. The waiting time was as it was estimated. More
by ANN
Employees Worked With
May 30, 2024
The service is always professional and prompt. Jason keeps the customers best interest at heart. Jason keeps the customers best interest at heart. More
by VINCENTCANDELORA
Employees Worked With
May 30, 2024
I was updated frequently about how long of a wait I had. Staff was very friendly. Staff was very friendly. More
by krys408
Employees Worked With
