Five Star Ford Lincoln

I had an appointment (19 May 24) to get the Works oil change which include tire rotation. After 45 minutes the service manager came out and statement that all my lug nuts were bad and would need to be ch change which include tire rotation. After 45 minutes the service manager came out and statement that all my lug nuts were bad and would need to be changed. I agree to changing them because and I was afraid that if I had a flat I would not be able to get the tire off I asked how did they all go bad at one time. She stated that they would rust. I said that there as more of a chance of me winning the lotto than that happening on all four wheels and that I believe they were over torqued. The reason I take my car to the dealer for repair is that most of the time the tech are better trained with better equipment. Larry Deese 4789222731 lrdeese@cox.net More

Demarcus Banks is a rock solid sales professional. His communication and follow-up were extremely pleasant. Unfortunately his sales manager recommended I purchase my two Branco sports elsewhere. I wou His communication and follow-up were extremely pleasant. Unfortunately his sales manager recommended I purchase my two Branco sports elsewhere. I would’ve loved to have made a deal with Demarcus and I appreciate the time and effort he put into my potential purchases. More

Fast, friendly, helpful! Had some minor blemishes on the vehicle and they touched it up for the asking. Price was well below Kelly and NADA. Couldn't say no and couldn't ask Had some minor blemishes on the vehicle and they touched it up for the asking. Price was well below Kelly and NADA. Couldn't say no and couldn't ask for a better experience. More

My sales person was extremely nice and kind. She was very helpful and patient and answer all my questions and concerns She was very helpful and patient and answer all my questions and concerns More

Already made my first payment but I still have not received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office b received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office because I needed my license plate before the temporary expired. Called the tax office twice and received the same answer that the dealership office should have called the tax office because the customer paid the dealership for service. I contacted Five Star Ford by email more than three times, and called them more than three times but it was straight to the voicemail. I left my message but never received a call back. Conclusion: Great service at the time of purchase, but terrible service after purchase completed. I cannot drive my truck until I receive the license plate. More

Friendly staff nice dealership helpful knowledgeable assisting clean hospitable nearby help resolve issues communicating accredited assisting clean hospitable nearby help resolve issues communicating accredited More

I had a fantastic experience looking at and ultimately purchasing a new Expedition from Megan at Five Star Ford. She showed me several vehicles and was very knowledgeable and able to answer all my questi purchasing a new Expedition from Megan at Five Star Ford. She showed me several vehicles and was very knowledgeable and able to answer all my questions and provided information I didn’t even think to ask. She was very laid back and a pleasure to converse with, she ensured I was comfortable during the waiting period and offered me something to drink. The vehicle was sourced out of Tuscaloosa, Alabama and the folks at Five Star were able to send a driver that evening for the vehicle and they had it ready for me the following morning. I am very pleased with my the experience and highly recommend Megan. Michael More

Very friendly and helpful to purchase a Ford Maverick. It was a lovely environment to be in. It was a lovely environment to be in. More

Excellent customer service! They went out of their way to accommodate us and get us the the perfect vehicle for our needs. Very pleased with everyone we dealt with, they were al They went out of their way to accommodate us and get us the the perfect vehicle for our needs. Very pleased with everyone we dealt with, they were all super friendly and extreamly helpful. Highly recommend! More

Hade My Stang in for a Recall and Billy Fletcher did an amazing job. Being retired from the Car Business, I know how a service department can give you the run around. Billy doesn't at all. He tellls you th amazing job. Being retired from the Car Business, I know how a service department can give you the run around. Billy doesn't at all. He tellls you the truth, he doesn't do any un-necessary upselling. He knows his cars, he not some young kid they just hired. I have dealt with him over a decade. I will continue to use their service department as long as Billy is still there. If you want the honest truth, even if iot hurts, go to Billy- he will shoot you straight. Also side not- If your a consumer, stop relying on the dealership to give you a loaner, try in advance to set it up, they dont just have cars to hand out. I handled my own situation without my car, I didnt demand it from the dealer. You know cars break down, they are man made, so prepare for this. You guys also need to update the staff on all review sites- I see people who have been gone over a decade. You dont have recent employees- and that's on most sites I went to- Thats on the ownership. Again BILLY IS DA MAN More