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Ford of Franklin
Franklin, TN
1,148 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,148 reviews
Helpful June 02, 2024
Stephen Farrar spent 3 years getting a Maverick for me, he is an incredible individual he is an incredible individual More
by ctsaunders51
Employees Worked With
May 31, 2024
Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t find anything wrong and I wouldn’t be charged. The car was shaking during ideling when I bought it in and continued when I picked it up. I went to another Ford dealership for a 2nd diagnostic test and received a loaner while the problem was diagnosed to find out I had a transmission issue. That sounds like something to me. More
by Angela F
Employees Worked With
Nick xx Clair
May 30, 2024
Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More
by leecoleman30
May 30, 2024
I enjoyed working with Stephen. He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try to help the customer in my opinion. I enjoyed working with him and I enjoyed working with Ford of Franklin. More
by SUSANJTYLER
Employees Worked With
May 29, 2024
Stephen is a phenomenal person to work with. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. I would recommend anyone I know who is interested in a Ford vehicle to specifically ask to work with Stephen. More
by sps3708
May 29, 2024
It was a pleasure working with Stephen. He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the butt He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the buttons and gadgets on the car worked, and he was able to explain it to me. I highly recommend using Stephen to buy your next car. More
by judygoodman0
Employees Worked With
May 27, 2024
Dreah was a dream to work with! I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sa I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sale and the professionalism and ease was so impressive! Highly recommend! More
by Amanda
Employees Worked With
Dreah Dearing
May 27, 2024
Sales rep was very knowledgeable and responded quickly with updates and answers to questions. He also expedited the process by working ahead on paperwork. He kept the process moving without being pushy. with updates and answers to questions. He also expedited the process by working ahead on paperwork. He kept the process moving without being pushy. More
by babuddyalexander
Employees Worked With
