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Gene Messer Kia

Lubbock, TX

4.4
140 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 140 reviews

June 13, 2024

Great service, on time, professional and clean. Would recommend the service department to other KIA ownership More

by dsnider447
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
June 10, 2024

Service department is excellent. Everything is on time. They communicate by text to let you know when to arrive and when job is finished to pickup. More

by Rickye
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 11, 2024 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 04, 2024

I received an email for a $39. 95 oil change for my 23 Telluride. We made an appointment to have it done and referred to the email. We were charged approximately $60 for the oil cha More

by Karen Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
Jun 05, 2024 -

Gene Messer Kia responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

May 26, 2024

Perfect friend family experience and BEST car buying experience ever. I would definitely recommend this dealership to all my family and friends. More

by Cesarvaladez29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe D. Villanueva
May 28, 2024 -

Gene Messer Kia responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

May 24, 2024

Professional, friendly, and charismatic! Friendly environment would definitely recommend to others, best experience I’ve had! More

by cierra.sharp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Stromstad, Eddie
May 24, 2024 -

Gene Messer Kia responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 03, 2024

They were amazing, very diligent, and helpful, got me in exactly what I wanted! Answered all of my questions! More

by rickie1501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
May 07, 2024 -

Gene Messer Kia responded

Congratulations on your new vehicle! We're thrilled to have delivered an amazing sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 29, 2024

They were quick to assess the problem, quick to get a quote & quick to fix it. So friendly! I was extremely happy More

by Pebbyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens
May 02, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a quick and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 26, 2024

John in service is the best. He gets the job done right and truly cares about the customer. R.D. More

by R.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john
Apr 30, 2024 -

Gene Messer Kia responded

It's fantastic to hear that you had a great experience and that John provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

The dealership is getting a review from me solely because Tyrone was INCREDIBLE. From start to finish, he was kind and explained everything to my fully so I had all the information I needed to make decisions More

by joriwyant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Apr 25, 2024 -

Gene Messer Kia responded

That's wonderful to hear about your experience with Tyrone! He went above and beyond to ensure you had a great dealership experience. Thank you for choosing us!

April 19, 2024

Had 8:30 appointment. Promptly waited on. Had oil and filter and 4 tire rotation. Was done by 10:30. Great job More

by Sojourner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Apr 20, 2024 -

Gene Messer Kia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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