Gervais Ford
Ayer, MA
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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They couldn't have made the buying process any easier. I told them what I was willing to pay for my truck, they said they would do it, and with low dealer fee. So simple. No pressure from finance guy o I told them what I was willing to pay for my truck, they said they would do it, and with low dealer fee. So simple. No pressure from finance guy on extended warranty and extras. All he did was ask me if I wanted any of it and left it at that. No high pressure pitch at all. They then went above and beyond in trying to help me get the Mach-e my wife wanted. Although the Mach-e didn't work out, I appreciate the effort. Thanks Gervais! ps, they even picked us up at train station on delivery day! More
Great sales people (never thought I'd say that), First time I've enjoyed buying a car. Mark actually listened to me. I've converted to Ford after being a Jeep guy for 30 + years. Still learning about time I've enjoyed buying a car. Mark actually listened to me. I've converted to Ford after being a Jeep guy for 30 + years. Still learning about the Bronco but enjoying the experience and the ride. My wife bought a used Escape here last year she really likes both the sales and the service. Her comments encouraged me to visit for the first time. I've bought and had vehicles serviced in the past and this dealership is on the top of the heap. More
3rd time I've purchased a car from them. Great service, great people. John is awesome! Very prompt and great communication. Would highly recommend. Great service, great people. John is awesome! Very prompt and great communication. Would highly recommend. More
Gervais Ford created the best experience purchasing a new F550 dump truck I have had in my 30 years of buying trucks. The dealership team and my salesman Paul Bettencourt are second to none. Best Regards F550 dump truck I have had in my 30 years of buying trucks. The dealership team and my salesman Paul Bettencourt are second to none. Best Regards Michael Carney More
Gervais Ford was honorable in the entire process of buying a new truck. Bought a Maverick. Due to high demand and low availability some dealers have been driving new Mavericks for a short time and th buying a new truck. Bought a Maverick. Due to high demand and low availability some dealers have been driving new Mavericks for a short time and then selling well over MSRP as a used truck. Intentional and dishonest. Gervais Ford is "not" that type of dealership. They were concise with me and honored their word from beginning to end. More
No hassle I got truck I wanted at price I wanted great experience thank you. experience thank you. More
Gervais Ford has given us exceptional service in our three recent purchase of vehicles for our company. Will definately be back and we highly recommend them to anyone. three recent purchase of vehicles for our company. Will definately be back and we highly recommend them to anyone. More
I have bought several trucks and cars from this dealership, for the first time I am not happy. I requested a toneau cover be installed on the truck as part of the deal. 2023 Ford Lariat I paid fo dealership, for the first time I am not happy. I requested a toneau cover be installed on the truck as part of the deal. 2023 Ford Lariat I paid for the liner and tailgate protector the cover was the cheapest cover made. it was apart when the truck was delivered. Put it back together it came apart. The salesman sent the installer to my home to repair. still an issue I had him take it off. texted the salesman on September 19. haven't heard a word about my being totally disgusted called Townsend Ford discovered that cover was under $200.00. the one I would have liked to get was $375.00 installed. no more comments......other than disappointed. I will have the better cover installed, More
I have used this dealership for 4 years and until last visit was very pleased. A rookie mistake happened to me and scared me to death. I had a routine oilchange and a recall done. When I left realized I visit was very pleased. A rookie mistake happened to me and scared me to death. I had a routine oilchange and a recall done. When I left realized I had no breaks. Called Lou who sent a technician to my house. Seems that a hose was disconnected to complete the recall and not reconnected thus no breaks. I live close and made it home but the outcome could have much different 😕. So I quess not happy about last visit. More
Needed a new starter and clearly that solve the problem with my 2016 Ford Explorer. with my 2016 Ford Explorer. More