Greenway Honda of Florence

Kenyatta McMillan and Danny Knighten agreed to purchase a used car from me and then never paid me! Now when I call them asking for my money they say they are a new company and they dont have any old contract used car from me and then never paid me! Now when I call them asking for my money they say they are a new company and they dont have any old contracts. They owe me over 4 thousand dollars for my vehicle and I'm having to go through the FTC to try to get my money. BEWARE! This dealership is a team full of scammers. They delete bad reviews off of google and stop answering phone calls once they've done their dirt. And to make matters worse they were so disorganized and tried to get me signed even more documents 2 weeks after the transaction. DO NOT BUY HERE! More

Appalling “after-the-sale” customer service at Greenway Honda in Florence. I purchased a car and twelve days later had an issue with the car. On Thursday 5/2/24, I dropped my kids (10 & 12 years old) off Honda in Florence. I purchased a car and twelve days later had an issue with the car. On Thursday 5/2/24, I dropped my kids (10 & 12 years old) off at school in the new car. When it was their turn to exit the rear seats, they could not open the doors. I pressed the unlock button and it still did not let them out. I exited the car and tried to open the rear driver door and it did not open after multiple tries, from the outside. The door finally opened and allowed my son out. I walked around to the passenger side door because my daughter was still inside the car and the door still did not open, from the inside our outside. She crawled across the seat and exited through the rear driver side door. I checked the child locks and they were in the proper “open” position. After getting home and reviewing the situation, a wave of anxiety washed over me. What if my kids cannot get out in an accident? How do I open the door from the outside if that happens? Even if the dealership “fixes” the issue, when will it occur again and will my door be next? I spoke to a finance manager on Thursday evening and was told to talk to used car finance manger on Friday. I drove 80 miles (one way) to the dealership on Friday to speak with the finance manager (Phil) in person and was told that the General Manager (Jesse) was the only person that could authorize the return. The GM would be there on Monday. I politely accepted and let them know that I request a call from the GM on Monday since I live 80 miles from the dealership. Late Monday afternoon, I called and left a message on the GM’s desk phone. No calls back and on Wednesday I called the GM’s cell number and left another message. Today, a week later, still no call back. Jesse, the GM, has chosen to ignore my requests to speak about the situation and I hope that you do not encounter the same dreadful customer service. They choose to ignore the customer, in hopes they will just go away. Worse yet, is their total disregard for safety issues. It’s an obvious safety issue if you cannot open doors on an unlocked vehicle from the inside or outside. We have all see the article of the person who died because the car had them locked inside of it. In my opinion (and the opinion of many others online) the “after-the-sale” customer service is terrible. I hope this review gives you better insight into the dealership that you choose to give your hard-earned money to. More

Highly NOT recommended company. They've sent a wrong part. No refund or re-sending the right part. Think twice before buying anything from them! They've sent a wrong part. No refund or re-sending the right part. Think twice before buying anything from them! More

We were very satisfied with the service we received at the Greenway Honda of Florence, AL store. We got the oil changed and bought a new battery. Changed the engine filter. Received the free carwash. the Greenway Honda of Florence, AL store. We got the oil changed and bought a new battery. Changed the engine filter. Received the free carwash. Great job. More

Have an Odyssey that needed the transmission firmware update. Knew the firmware update was needed before bringing the Odyssey to the dealership. We scheduled an appointment. Received a call from t update. Knew the firmware update was needed before bringing the Odyssey to the dealership. We scheduled an appointment. Received a call from the service manager telling us that they were several technicians short and running behind, and asked us to re-schedule. We were already near the dealership (more than an hour drive). We decided to leave the van with the dealership and let them take care of the firmware upgrade as they were able. The dealer did their diagnosis and agreed that the firmware needed to be updated, and recommended changing the transmission fluid three times also, as per the service bulletin. Had the dealership go ahead with the firmware update, and arranged to purchase the necessary honda brand transmission fluid to take care of the transmission fluid replacement myself. I was told the transmission firmware update and fluid would run $393.42. This seems very much on the high side of the cost most people are paying for the firmware update and fluid. Even so, dealership, what you gonna do, right? When we picked up the vehicle the price had changed to $394.38, the transmission fluid was no longer included, and we were charged a fee for the dealership "storing" our vehicle. When we questioned the discrepancy between what we thought we were getting (firmware update and fluid) and what we got (firmware update, no fluid, storage fee) we were told that, because we hadn't followed their recommendation (opted to keep do the fluid change ourselves), we were billed both for the diagnosis and the firmware upgrade. Get it in writing. More

"I recently placed an order for car parts from this location, but I was extremely dissatisfied with the service I received. When I contacted them to inform them of the error where they had sent me inco location, but I was extremely dissatisfied with the service I received. When I contacted them to inform them of the error where they had sent me incorrect items, an employee named Nathaniel Holt acknowledged their mistake. I even sent him photographic proof of the error. However, when I requested a refund or a replacement for the wrongly sent catalytic converter, Nathaniel informed me that I had made the mistake, and I would be charged a 25% restocking fee and shipping cost at my own expense. My Vin number was entered during the website order placement, which they said they would verify. But when I spoke to Nathaniel, he informed me that they did not verify anything. He then tried to shift the blame onto me, and yet wanted me to be understanding when they sent me spark plugs instead of the sensor I had ordered. Not only did Nathaniel expect me to pay around $250 in restocking fees along with the shipping costs, but he was also initially unwilling to provide me with the manager's name. Overall, I am extremely disappointed with the service I received and would not recommend this location to anyone. Nathaniel even suggested that I purchase another catalytic converter with the part number he provided me, but why would I purchase again from a business that doesn't verify and expects my understanding of their mistake? I am still currently disputing the charges for the wrong parts they sent to me of another customer. This place not good. More

On Feb 4th I ordered a part for a 2011 Honda Odyssey from your Greenway Honda of Florence location, I ordered through the website and I am pretty sure I selected the correct part, but it is not what I receiv your Greenway Honda of Florence location, I ordered through the website and I am pretty sure I selected the correct part, but it is not what I received. I thought I purchased the whole axel assembly for $209, which is comparable to other part place's pricing that I researched, but I was just sent the outer joint. I knew my order was incorrect right away by the box size that was delivered on Feb 9th (Friday). I contacted Greenway Honda for a return on Feb. 12th (Monday) and was told yes to a return if the part was not opened, in the plastic seal wrap and the red Honda sticker was still on it. I stated yes to all (Never opened the original box shipped). I was told to make sure my order number was in the box, so that is when I opened it to put my printed order receipt in the box. I shipped it back to the Greenway Honda of Florence location at my own expense $17 and was told I would be charged a 25% restocking fee. I asked Amanda if there was anything she could do on the 25% restocking fee because I felt the website showed one thing and I received something else. She never responded. So, Rather than put up a fight about the website and ordering process, I agreed with it all. I received an email after they received the returned part and was told my return had been declined. That was it, no explanation. I had to reach out to Amanda again and asked why my return was declined and she responded that the sealed part plastic had been cut open. Which as I stated that I never opened the part. I asked for proof or if maybe the person who opened the box cut it. Amanda stated no, and the part has been shipped back to you. Noting that Honda with another review I left on google, to contact to resolve. No resolution. Very disappointed that a business can operate this way, very poor customer service. More