Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Toyota of Auburn
Auburn, MA
3,225 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,225 reviews
June 01, 2024
Very Professional and Excellent Service. My problem was fixed in no time. Very well organized team My problem was fixed in no time. Very well organized team More
by Elizabeth Turkson
Employees Worked With
Helpful May 31, 2024
They were very friendly and listened to our needs,especially the salesman da e shea,great job and we're very happy with our purchase needs,especially the salesman da e shea,great job and we're very happy with our purchase More
by Darrin.donovan1
May 30, 2024
We had a great experience,David answered all our questions,gave us a lot of information. David was a pleasure to work with. I will definately be recommending this dealership,and David Shea to my fri questions,gave us a lot of information. David was a pleasure to work with. I will definately be recommending this dealership,and David Shea to my friends and family More
by Dawnmdonovan26
Employees Worked With
May 30, 2024
My experience was superb ! Zion was very knowledgeable and professional. I would highly recommend this site for a new car. Zion was very knowledgeable and professional. I would highly recommend this site for a new car. More
by madrinasmith
Employees Worked With
May 25, 2024
I have had my third and final very poor and disappointing experience with Herb Chambers Service. The Service Manager was fine. However the technicians on each visit seem to either be highly inexperienced o experience with Herb Chambers Service. The Service Manager was fine. However the technicians on each visit seem to either be highly inexperienced or trained to not service older vehicles in hopes that I, the customer, might buy a new vehicle. My first visit was for a brake service. It took me 3 separate visits and two different technicians to get the brakes somewhat correct. I was told that “Tundra brakes are very difficult to adjust correctly”, and “we needed to replace the brand new rotors because they were defective and were etched as soon as you drove away”. It took two additional visits to fix the problem with their brake specialist, and I finally gave up with a job done 80% correctly. My second visit was a need for a proper wheel alignment. I was told that a 2015 truck was too old, and the adjustment bolts were probably frozen and they couldn’t get firm the alignment. After 5 minutes they said “yep. Can’t budge the bolts”. $125 and no repair. 2015 is old??? They gave me the truck back and it was obvious they didn’t even try. My most recent visit was to diagnose a noise under the hood. It only made the noise after the truck sat and cooled off. 20 minutes to cool off would have been sufficient. Not an entire day. I didn’t even get a call until 1:30 pm after dropping the truck off at 8:15 am. I was told the tech couldn’t identify the noise fast enough and it went away too quickly to diagnose. Supposedly it had to sit overnight. The next day I was told it was a probably (not definitely) a lifter issue and not worth fixing. I just paid off the vehicle, and wanted it fixed right. That’s why I chose to bring it to the dealership. There are so many other reasons a vehicle would make a noise like that, and sadly no other options were even explored. I paid $80 for the diagnosis and have nothing to show for it. These technicians are a joke. There is no attempt to fix any vehicle over 5 years old. Don’t even bother to try. More
by shunt1063
Employees Worked With
May 21, 2024
The service I received was above average right off the bat. It started with Jim B. In the service department moving my time up and then with following up with every step. My car is very important to job a bat. It started with Jim B. In the service department moving my time up and then with following up with every step. My car is very important to job and they took care of that right away. I would recommend that any service work you require that you go to Herb Chambers in Auburn. More
by Mike.morgan
Employees Worked With
May 18, 2024
Alyssa was intelligent, patient, and friendly. Professional and knowledgeable. And above all compassionate. She let me vent and answered all my questions. Professional and knowledgeable. And above all compassionate. She let me vent and answered all my questions. More
by Eowyn679
May 17, 2024
Great service and friendly people The waiting area was clean and had snacks for everyone clean and had snacks for everyone More
by messyg33
Employees Worked With
May 17, 2024
Very helpful and understanding. Great communication. I am happy with the work done And although no one likes paying for car maintenance, I am satisfied with the cost. Great communication. I am happy with the work done And although no one likes paying for car maintenance, I am satisfied with the cost. More
by Lcant282
Employees Worked With
May 08, 2024
Went into the dealership for my 117,000 mile service. The level of service was exceptional from drop off to delivery. The level of service was exceptional from drop off to delivery. More
by Ed
Employees Worked With
