INFINITI of Scottsdale

The first service on my 2023 Q50 went very smoothly. ... All employees were courteous and professional. The Service Representative was very thorough in his explanation of what was done. ... All employees were courteous and professional. The Service Representative was very thorough in his explanation of what was done. More

Timely, thorough, friendly, reviewed all necessary work, delivered quickly, car was cleaned and all work done delivered quickly, car was cleaned and all work done More

Infiniti of Scottsdale had taken care of my Q70 for 8 years and the car runs and looks great. years and the car runs and looks great. More

Juan is awesome. He is very personable yet professional, as are all of the staff. I would highly recommend Infinti of Scottsdale. Note, I purchased my current and la He is very personable yet professional, as are all of the staff. I would highly recommend Infinti of Scottsdale. Note, I purchased my current and last car at this dealership and they have serviced both vehicles. More

Awesome service representatives - very thorough and focused on customer satisfaction. They go above and beyond - happy customer for nearly 13 years…. Thanks Juan!!! focused on customer satisfaction. They go above and beyond - happy customer for nearly 13 years…. Thanks Juan!!! More

The Service Rep;Isaac did an excellent job and the service department also did a great job service department also did a great job More

All the staff that worked with me were very Pleasant and provided me with Superior Customer Service. Even when I walked in the door at Infiniti Scottsdale someone welcome me with a smile and offer to help o provided me with Superior Customer Service. Even when I walked in the door at Infiniti Scottsdale someone welcome me with a smile and offer to help or if they could get me something to drink. Not one but some of the other staff came out of there office to welcome me to Infiniti. Words cannot express how Pleasant everyone was. Again I Thank Perry and All the staff that helped me in purchasing my new car. More

I got the car I was looking for and they were really easy to work with to work with More

SAVE YOURSELF TIME AND A LOT OF HEADACHES AND STAY AWAY FROM THIS CORRUPT DEALERSHIP! CORRUPT FROM THE TOP DOWN! They promised and sold me a supposed "Certified Pre-Owned" (CPO) vehicle worth $40K that w FROM THIS CORRUPT DEALERSHIP! CORRUPT FROM THE TOP DOWN! They promised and sold me a supposed "Certified Pre-Owned" (CPO) vehicle worth $40K that was a lease return, but never ever produced any evidence that the vehicle was actually inspected when they took it back from the lessee. By law, they had to have done a thorough inspection of the vehicle and had to address all the flaws that they found during that inspection before they could declare a vehicle a CPO. There are many third-party inspection checklists available that they could've used, which checks EVERY SINGLE item on a vehicle, but even if you go by Infiniti's standards, Infiniti has a mandatory 167-point inspection in place for its dealerships to follow, but evidently, they didn't even do that either. I found at least 10 discrepancies with this supposed CPO vehicle - heavy dirt and sand everywhere, rusted parts, missing parts, broken parts, etc., just by simply glancing at it, and it was never detailed like a CPO would normally be. And I didn't have to look hard to find these problems, they were so obvious, they just revealed themselves. Having not inspected they still sold it to me as a CPO, and when I contacted the salesperson Candi Hartzer, and the General Manager Bill Munz, at first I got nothing but silence and ignorance from both of them for some time. Then when I finally got in touch with Bill Munz, at first he denied ever getting my emails. Mind you, the emails that I sent to him, the email address was copied and pasted from his own email that he initially sent me, in which he asked me for my satisfaction review. And my emails went through to him just fine on my end, but at first, he kept denying that he received them.... Then once I established contact with him, and after a very long back and forth with him, he incrementally agreed to send me all the broken and missing parts, worth some $3 - $4K... And that was for the parts alone, but when I asked him about the cost of labor for replacing these parts at a dealership near me and the fact that I was duped and that I wasted so much of my own time revealing and documenting these things, and emailing back and forth, all of which amounted to additional some $5 - $6K, guess what he did, Bill Munz quickly hired a lawyer. No joke! TALK ABOUT A GUILTY CONSCIOUSNESS! In the end, when his lawyer found out from my side what Bill Munz did and how he handled all of this, I never heard back from his lawyer anymore. I guess after hearing it from me and realizing what their own client was all about , the lawyer ceased communication with me. Go figure! So aside from some of the fake smiles and fake greetings at this dealership, it's all rotten to the core starting from the top!!! More

I’ve brought my car in 4 times now for a popping noise coming from my ashtray. It’s still there and it’s been going on over a year. The technicians aren’t smart enough to fix basic issues under their own coming from my ashtray. It’s still there and it’s been going on over a year. The technicians aren’t smart enough to fix basic issues under their own warranty. I should have bought a Mercedes More