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INFINITI of Valencia

Valencia, CA

4.3
74 Reviews

24055 Magic Mountain Parkway

Valencia, CA

91355

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Showing 74 reviews

May 31, 2024

Bought a used JX 35 we love it. Problem is it came with 2 key fobs, and only one was programmed to our vehicle. They offered to reset the fob to our SUV as a courtesy for 1/2 price More

by Kurt
Recommend Dealer
No
Employees Worked With
Ronald Elkhoury
Jun 02, 2024 -

INFINITI of Valencia responded

Hi there, I would like to get some more details about your experience with us. Our records show that your vehicle was purchased over 8 years ago under different dealer ownership.

March 21, 2024

My name is Stoney Burke and I’m a 72 year old retired Vietnam Veteran. I bought a 2018 Nissan Rouge on March 14th from a young salesman by the name of Gonzo Ruiz. I originally was just going to look at More

by Stoney42869
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzo Ruiz, Ronald Elkhoury
Mar 28, 2024 -

INFINITI of Valencia responded

Stoney42869, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 27, 2024

My wife and son went in and fell in love with one of their cars. They agreed on a price and terms, then went to financing to complete the purchase. About 4 pages into signing, the financing manager pull More

by HOOOPTEEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
manager
Mar 20, 2024 -

INFINITI of Valencia responded

Hooopteee, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at INFINITI Of Valencia, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (661) 505-7800 to discuss ways we can better serve you in the future.

February 05, 2024

Great service from beginning to end! Ray Boroumand, the Sales Manager made the purchase process so easy! He gave my a great offer on my trade-in that I was happy with. I couldn't me more More

by Fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Elkhoury
Feb 13, 2024 -

INFINITI of Valencia responded

Fred, we are so happy to read such a great review about INFINITI Of Valencia and Ray Boroumand . Thank you, and have a fantastic day!

February 05, 2024

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road More

by Hideandseek6262661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Vettraino
Feb 13, 2024 -

INFINITI of Valencia responded

Hideandseek6262661, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 24, 2023

was very professional and reliable service advisor. timely manner respectable people and secure service. Indeed recommend More

by Mr94integy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Vettraino
Nov 26, 2023 -

INFINITI of Valencia responded

We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 10, 2023

Very efficient but if you ask for a loaner, you're in for an argument. More

by charlistew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No business card available
Dec 01, 2023 -

INFINITI of Valencia responded

Hi Charlistew, We provide Courtesy vehicles to all of our customers , unfortunately they are always out and need booking few days ahead . What I would recommend is to contact our service manager Daniel Godinez and he will gladly help.

September 03, 2023

Very professional and expedient work done on my vehicle, I will come back whenever I need service More

by Alphonse Teems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vettraino Dominc
Sep 17, 2023 -

INFINITI of Valencia responded

Alphonse Teems, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2023

I really enjoyed the service and customer service at this dealership, everyone is very friendly More

by Sbotoglou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 17, 2023 -

INFINITI of Valencia responded

Sbotoglou, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Infiniti Of Valencia

July 17, 2023

I have been taking my car to Infiniti of Valencia service department for over 20 years. There is another Infiniti dealer closer to my home, but I drive out of my way to go to Valencia. The service departme More

by spucelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armin, Ronald Elkhoury
Jul 27, 2023 -

INFINITI of Valencia responded

Spucelli, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Valencia. Thank you for your loyal and return business Thanks again for taking the time to leave us this information about your recent visit. Take care!

Dec 06, 2023 -

INFINITI of Valencia responded

We appreciate your positive review about your recent experience with us!

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