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Kenny Ross Subaru
North Huntingdon, PA
2,468 Reviews
While providing you with new and used cars, along with parts and service is our focus, at Kenny Ross Subaru we strive for much more. We want to give those in North Huntingdon and others we serve in Irwin PA, Jeanette, McKeesport an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Subaru model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,468 reviews
June 13, 2024
While Kenny Ross has very pleasant Service Managers, their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I cal their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I called in, the part had miraculously been shipped that day. While I was waiting for the part, they put a temporary fix on my car that they didn’t even understand the effects of. In my next visit, they charged me $100 to “fix” said effect THAT THEY CAUSED. I caught them and they refunded me with no questions - the only reason for the 3 Stars over a 2 Stars, but it caused me another trip in and a brand new battery. Then when I finally took my car in for the part, they had to call me to ask why my car was dropped off since my normal service manager was out on vacation. So, their internal communication and paper trail also needs improvement. My car is hopefully fixed, but I I will hesitate taking it back to Kenny Ross in the future. More
by KLYNCH960
Verified Customer
Helpful June 12, 2024
With an appointment, service was still slow, and also expensive. An oil change for $100 is overpriced! expensive. An oil change for $100 is overpriced! More
by CINGINH
June 12, 2024
I love Kenny Ross for there service department Everyone is so great so polite so helpful do anything for you to make sure you are completely satisfied with the work you are having done I am really satis is so great so polite so helpful do anything for you to make sure you are completely satisfied with the work you are having done I am really satisfied with there help and the work being done More
by REENIELINT
June 11, 2024
Everyone is so friendly and professional. I appreciate how well everything is explained. I feel very welcomed when coming to this dealership. I appreciate how well everything is explained. I feel very welcomed when coming to this dealership. More
by NAR979
Employees Worked With
June 09, 2024
Great experience, I would highly recommend them for anyone looking to buy a Subaru. Well, done anyone looking to buy a Subaru. Well, done More
by jeffreymayer01
Employees Worked With
June 09, 2024
On time, professional, Friendly, Exactly the time he said the car would be ready was precise. the car would be ready was precise. More
by NORMACGREGORY57
Employees Worked With
June 09, 2024
Great customer service , very. friendly .. awesome job keeping me informed about the progress of service friendly .. awesome job keeping me informed about the progress of service More
by EVELYNMEGELA
Employees Worked With
June 09, 2024
We've bought three cars at Kenny Ross. Easy peasy. Faster than a lot of dealers. Easy peasy. Faster than a lot of dealers. More
by gamber.tom
Employees Worked With
June 07, 2024
The advisor Steve is Polite, service is on schedule and waiting room is clean and comfortable. waiting room is clean and comfortable. More
by Hsiang-Jung Kuo
Employees Worked With
June 07, 2024
Appointment on time. Needed inspection. Ended up needing brakes/rotors. Everything was explained before completion, by Mike. Needed inspection. Ended up needing brakes/rotors. Everything was explained before completion, by Mike. More
by STHORPEVW
Employees Worked With
