Mercedes-Benz of Annapolis

My experience at Mercedes-Benz of Annapolis was phenomenal!! Casey made the process as simple as can be! The business manager Larry was also great to work with! Huge thanks to the Sales manager Dea phenomenal!! Casey made the process as simple as can be! The business manager Larry was also great to work with! Huge thanks to the Sales manager Dean as well! Every person I interacted with was phenomenal! Great team work and morale! You guys are all doing a great job and Mileone is lucky to have you guys! More

Derek Nedd guided me seamlessly through the entire process of purchasing my new vehicle. From the moment I stepped into the dealership, Asher Chaudry warmly greeted me, setting the tone for a positive process of purchasing my new vehicle. From the moment I stepped into the dealership, Asher Chaudry warmly greeted me, setting the tone for a positive experience. Derek's knowledge about the vehicles MB offered was impressive; he provided detailed information, answered all my questions, and ensured I felt confident in my decision. His dedication to excellent customer service was evident in every interaction. Not only was Derek informative, but he also made the entire trade-in and leasing process efficient and hassle-free. Even going into financing with Allen Belcher was seamless with the docusign technology for finalizing the purchase order for my lease. Thanks to everyone’s expertise and professionalism, I left the dealership feeling satisfied and excited about my new purchase. Derek, Asher and Allen’s attentive approach truly made a difference, earning them top marks in customer service. More

My car has been serviced twice at Mercedes-Benz of Annapolis and Steve is my service advisor. He has provided excellent service and guidance. I trully appreciate all he does from scheduling the appoin Annapolis and Steve is my service advisor. He has provided excellent service and guidance. I trully appreciate all he does from scheduling the appointment, to arranging a loaner car if needed, to keeping me abreast of what services are done. Thank you Steve More

Arella Berger, Exceptional Customer Service. My wife and I recently had the pleasure of working with Arella, and she exceeded all of our expectations. From the moment, we stepped into the showro My wife and I recently had the pleasure of working with Arella, and she exceeded all of our expectations. From the moment, we stepped into the showroom, she greeted us with warmth and professionalism. Arella took the time to understand our needs and preferences, and she went above and beyond to accommodate our vehicle build requests. She communicated well throughout the process and kept us up-to-date on our vehicle statuses. Her transparency and honesty throughout the process is greatly appreciated. Moreover, she made the entire purchasing experience seamless. I highly recommend her as a salesperson to work with. In the end, we drove off the lot with 2 of our dream vehicles. Overall, we recommend Arella Berger to anyone in search of a premium automotive experience. Five stars doesn't do justice to the level of service she provided. Thank you Arella for exceeding our expectations. More

Darrell Gough was amazing. He educated on the experience of buying a Mercedes used and new. He was very helpful. Even though the car of my choice was not available in my pri He educated on the experience of buying a Mercedes used and new. He was very helpful. Even though the car of my choice was not available in my price range, he took my information and will let me know if he sees anything in the future. I will definitely recommend him to family and friends. More

Arella was pleasant to work with and she made the experience enjoyable! Her service was wonderful experience enjoyable! Her service was wonderful More

The dealership is nice and clean with great coffee! !!! Plus, the Darrell Gough the salesman that assisted me was very professional, knowledgeable and thorough!!! !!! Plus, the Darrell Gough the salesman that assisted me was very professional, knowledgeable and thorough!!! More

Excellent dealership, recommend anyone if you’re in the market for a Mercedes. Casey was outstanding with working with my wife and I market for a Mercedes. Casey was outstanding with working with my wife and I More

Excellent experience working with Arella. She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding the car with the options we were looking for. More