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Mercedes-Benz of Boston
Somerville, MA
2,066 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,066 reviews
June 01, 2024
This is by far the best dealership. They always address the problems, let me know what’s happening and my car is always washed and clean when I pick it up. Jimmy (service) is the reas They always address the problems, let me know what’s happening and my car is always washed and clean when I pick it up. Jimmy (service) is the reason I keep buying cars at this dealership. More
by jpearlstein
Employees Worked With
Helpful May 31, 2024
Great dealership-very customer focused and honest-like Herb Chambers himself-Jimmy M my service manager for many years is simply the best and the principal reason that I continue to buy cars exclusively t Herb Chambers himself-Jimmy M my service manager for many years is simply the best and the principal reason that I continue to buy cars exclusively through this dealership More
by Mike
Employees Worked With
May 30, 2024
Great service at Herb Chambers but holy moly! ! It was very expensive $$$$. Went in for a check up on my car and $5,000 later got my car back. Seems like a rip off honestly ! It was very expensive $$$$. Went in for a check up on my car and $5,000 later got my car back. Seems like a rip off honestly More
by despot_away_0o
May 30, 2024
I recently had the pleasure of purchasing a vehicle with the assistance of Tabish Iqbal , and the experience was exceptional from start to finish. Tabish's professionalism, knowledge, and dedication to cust the assistance of Tabish Iqbal , and the experience was exceptional from start to finish. Tabish's professionalism, knowledge, and dedication to customer satisfaction truly set him apart. From our first interaction, Tabish was attentive and eager to understand my needs and preferences. He took the time to thoroughly explain all the available options, highlighting the features and benefits of each vehicle. His expertise was evident, and he was able to answer all my questions with ease and clarity. What impressed me most was Tabish's genuine care for his customers. He was not pushy or aggressive, but rather focused on ensuring that I found the perfect car for my lifestyle and budget. His honesty and integrity were refreshing, making the entire process smooth and stress-free. Tabish also went above and beyond in handling all the paperwork and logistics. He was organized and efficient, ensuring that every detail was taken care of promptly. His excellent communication kept me informed at every step, and he was always available to address any concerns I had. The level of customer service I received from Tabish was outstanding. He made me feel valued and respected, and his commitment to excellence was evident in every aspect of the transaction. Thanks to Tabish, I am now the proud owner of a car that exceeds my expectations. I highly recommend Tabish to anyone in the market for a new vehicle. His exceptional service, knowledge, and genuine dedication to his customers make him an asset to any dealership. Thank you, Tabish, for a truly remarkable car-buying experience! More
by Sunitadsingh
Employees Worked With
May 28, 2024
Rob was extremely professional and knowledgeable. . He helped me through all decisions and I love my new catr. . He helped me through all decisions and I love my new catr. More
by Nancydwerner
Employees Worked With
May 26, 2024
All the best around very informative helpful and a good snacks too!!!! And everything is beautiful there every time I go there especially the free car wash and they have a great service department as well snacks too!!!! And everything is beautiful there every time I go there especially the free car wash and they have a great service department as well More
by bob.bonina
May 23, 2024
I had my car dropped off for service first time. The staff are very professional, polite and good communications. Service manger Patrick is great. The staff are very professional, polite and good communications. Service manger Patrick is great. More
by Guoallan2016
Employees Worked With
May 21, 2024
Richie has been very knowledgeable, prompt with always getting back to us regarding our purchase. getting back to us regarding our purchase. More
by rere51761
Employees Worked With
May 20, 2024
I have been using Herb Chambers Commonwealth location for 8 years and have NEVER been disappointed in the service and value I received. So, when it came time to purchase another car, I went to Herb Chambers 8 years and have NEVER been disappointed in the service and value I received. So, when it came time to purchase another car, I went to Herb Chambers web site to explore my options. I ended up at Mercedes-Benz of Boston and Amel Memic helped my select a 2016 X3 BMW. He was exceptional in addition to being professional and attentive. He facilitated my purchase and made the transaction effortless. More
by asdominick
