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Mercedes-Benz of Hanover

Hanover, MA

4.2
529 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 529 reviews

May 30, 2024

I wasn’t greeted right away, but timing for service was appropriate and as expected. Construction in the building was not disclosed earlier and left me and a friend to wander in the nearby plaza. I was als More

by Lopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
May 31, 2024 -

Mercedes-Benz of Hanover responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (781) 924-4200. We look forward to hearing from you.

May 26, 2024

Brought my 2021 c300 for service and Kassidy was excellent! Fast and friendly service thank you very much!! More

by D2leo83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy
May 28, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn about your positive experience and the excellent assistance provided by Kassidy! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 23, 2024

Phelan & Sam were an awesome team and made my purchase at MB-Hanover a GREAT experience!! More

by Paulbrianlyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault, Sam Li
May 23, 2024 -

Mercedes-Benz of Hanover responded

Congratulations on your new vehicle! We're thrilled that Phelan and Sam provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 23, 2024

Took me on time and kept me appraised throughout the service. Washed car,as well. More

by mjtt1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enunzio
May 24, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 15, 2024

Enios is professional courteous and made the service very quick and easy. He did not try to sell me on anything but advised me as to what should be done and when. More

by katierab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enios
May 17, 2024 -

Mercedes-Benz of Hanover responded

Congratulations on your new vehicle! We're thrilled that Enios provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 14, 2024

Service rep was on top of everything about the service appointment. Quick in and out including loaner car. More

by KingbobgBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
May 16, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 14, 2024

Chris Murphy was my salesman. Awsome to deal with, very easy to deal with. Got a great deal. best part was no pressure and no xx .THANK YOU More

by njwallcovering
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Murphy
May 17, 2024 -

Mercedes-Benz of Hanover responded

That's wonderful to hear about your experience with Chris! We're glad he made the buying process easy and enjoyable for you, without any pressure. Enjoy your new ride!

May 07, 2024

I just purchased a Mercedes from Mercedes Benz of Hanover. Everything went so smoothly from start to finish. The buying process is very easy and I left very satisfied with my new car. Rob Lee, the sa More

by Dianetanashian
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Lee, Matt Orchard, Chris Murphy
May 09, 2024 -

Mercedes-Benz of Hanover responded

We're thrilled that everything went smoothly from start to finish and that you left satisfied with your new car. Rob, Matt, and Chris all played important roles in ensuring a positive experience for you, and we're glad to hear they were helpful, patient, and accommodating. Thank you for recommending Mercedes-Benz of Hanover. Enjoy your new Mercedes!

May 06, 2024

Asked for high speed tire balance & it never was test driven & still shimmy over 65 returned vehicle & have heard from no one in 3 days More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
May 06, 2024 -

Mercedes-Benz of Hanover responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 03, 2024

Ryan was really helpful in getting my car in and out quickly and on a schedule that worked for me. More

by meganhdoherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
May 07, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn about your positive experience and the helpful assistance provided by Ryan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

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