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Mercedes-Benz of Portland
Portland, OR
2,275 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,275 reviews
May 30, 2024
Worst customer service ever, I was over charged for the repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. More
by Koko
Verified Customer
Helpful May 30, 2024
You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the status of my car and requested to speak with a manager. I was repeatedly directed to voicemail after voicemail. I’m returning my car for conceivably post-service related issues. I do not believe that I received good service. More
by EDITHTHROWER
May 29, 2024
Chris is super helpful and does a magnificent job of keeping in touch and provides accurate updates. I truly enjoy working with him. keeping in touch and provides accurate updates. I truly enjoy working with him. More
by SARAH QUAY
May 28, 2024
It is the only dealership I take my car. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. More
by RPERCIVAL
Employees Worked With
May 22, 2024
Andy provided great service. I was in and out the same day! Great work Andy! I was in and out the same day! Great work Andy! More
by BRANDON.GODBEY
May 21, 2024
Great customer service. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. More
by SDRUSHELLA
Employees Worked With
Abigail
May 20, 2024
Before I went I call in to get a part reprogram the dude who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 j who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 just to take off the bumper and to put the new part which was to over priced for me bc and he said they were gonna take 3 hours js to take the bumper off si I try talking to him about the price and he said “I don’t want to argue” when i was trying to talk things bc it was to overpriced and I thought I wasn’t fair so the experience with him was very poor and upset because he didn’t try to help me out or try to talk things through idk if he’s a bad day but that is not a cool way on trying to help out customer with their car. More
by DASTIN34BA7
