Mercedes-Benz of South Bay

Excellent service was provided. The facility was clean and my car was completed by the time promised. Only complaint was that snacks were no longer provided as in previous years. The facility was clean and my car was completed by the time promised. Only complaint was that snacks were no longer provided as in previous years. More

Great car, good service, knowledgeable staff. I have no complaint. Definitely will go back for my next car. I have no complaint. Definitely will go back for my next car. More

The worst car buying experiences I've ever had. We purchased a BMW from Oregon and although I understand shipping to another state takes more time, this purchase took FOUR WEEKS to get done (8 day We purchased a BMW from Oregon and although I understand shipping to another state takes more time, this purchase took FOUR WEEKS to get done (8 days to ship). There was a serious lack of communication amongst the FIVE people we ended up working with, we were always the ones to initiate conversation and ask for updates, we were misinformed on multiple occasions and they had to pull credit three times due to lack of experience on their end. Once the car finally shipped, it took them 7 days to even contact us (again after we contacted them first) to schedule a delivery time, the first person (hired by Mercedes) I spoke with committed to a delivery time and date, then the second who could barely speak english said he was going to delivery the car as 3:45 AM! We were not surprised as the customer service up until that point was awful. More

Service is not reliable, they repair one problem and mess up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. More

I came in to SB Mercedes to replace my tire. Christoper has been my service advisor the last two times and he is professional, personable, and quickly gets you checked in and out., Christoper has been my service advisor the last two times and he is professional, personable, and quickly gets you checked in and out., More

The buying process was fast and most of the communication was done thru email. Got an awesome deal and would go back again. was done thru email. Got an awesome deal and would go back again. More

Rep. Is very polite and professional on vehicle, and manager is nice and helpful as well. And the dealer is clean and very confutable Is very polite and professional on vehicle, and manager is nice and helpful as well. And the dealer is clean and very confutable More

The personnel was very professional. Our salesperson Monica Travis is amazing. We have bought 7 cars from her. She makes the deal happen. Our salesperson Monica Travis is amazing. We have bought 7 cars from her. She makes the deal happen. More

Nice and easy to work with and which makes you’re dealer experience be quick and easy experience be quick and easy More