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Niello Volkswagen

Sacramento, CA

4.8
608 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 606 reviews

May 27, 2024

not repaired properly facing same problem. they charged me $700 but didn’t fixed problem More

by aman kanyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

Some of our work had to go through a warranty, and Jacob was awesome and dealing with him. He was extremely polite and he was really great to work with and we really appreciate all of his efforts. More

by carolsnyder51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 29, 2024 -

Niello Volkswagen responded

Carol, thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 26, 2024

Very honest and helpful. Great customer service! Get the job done fast, and gave me a ride home and back to get my vehicle, highly recommend them! More

by little_miss_sheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 29, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 24, 2024

Brent is informative about my vehicle. The mechanics are great and so is Brent, great! More

by NAYJOYOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 24, 2024

Sales personnel Jamal was excellent. Friendly, knowledgeable. Very easy to work with in setting up the purchase of my new Taos. More

by BONBROWNLEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. We hope you enjoy your new Taos! Scott Russo General Manager srusso@niello.com

May 24, 2024

Service rep Jason provided top-notch customer service. Mechanic provided a thorough, detailed diagnostic with a video going through everything. More

by JDHOENIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
May 29, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 24, 2024

Great service provided every time I take my Jetta in for service. Advisors are always helpful and friendly. More

by csusmguy
Recommend Dealer
Yes
Employees Worked With
Jacob
May 29, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 24, 2024

Great dealership. I'v always received good service and the staff are always friendly and helpful. More

by MARLETTESABIN
Service Time
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 23, 2024

The service rep Jacob was great to work with and was also knowledgeable. Explained everything in detail. More

by VKRIST1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob - Service Rep ⭐️⭐️⭐️⭐️⭐️
May 29, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 23, 2024

Clean dealership, friendly staff, good products, and accurate repairs. I would recommend this location to anyone. More

by BRIAN S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volkswagen responded

Thank you, Brian, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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