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North Park Toyota of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.3
1,769 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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10703 SW Loop 410

San Antonio, TX

78211

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Showing 1,769 reviews

June 12, 2024

Wonderful buying experience. Kudos to Matt Garcia, Hugo Diaz, and John Reyes. I will recommend this dealership. More

by Glenn Acevedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Garcia, Hugo Diaz and John Reyes.
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Jun 13, 2024 -

North Park Toyota of San Antonio responded

Thank you for your fantastic review! We're delighted to hear that you had a wonderful buying experience at North Park Toyota. Kudos to Matt Garcia, Hugo Diaz, and John Reyes for providing exceptional service. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Helpful
June 08, 2024

Excellent service we chose the car and walked off the lot within an hour. We would buy from them again in the future. More

by axel.martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP
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Jun 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for your fantastic review! We're delighted to hear that you had an excellent experience at North Park Toyota and were able to choose your car and complete the purchase within an hour. Your satisfaction is our priority, and we're thrilled that you would consider buying from us again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again!

Helpful
June 07, 2024

Josh, service advisor, was very honest and helpful. He have me several options and didn't try to sell me anything. He also gave me great advices about my warranty and what I need to do with my catalyti More

by wilgib4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Vetdin
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Jun 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Josh provided you with honest and helpful service. It's fantastic that he offered you multiple options without any pressure to upsell and provided valuable advice regarding your warranty and catalytic converter situation. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again at North Park Toyota!

Helpful
June 05, 2024

They took care of business after all but service mnger needs some customer service training More

by yozuniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hernandez was awesome
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Jun 06, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

Helpful
June 01, 2024

I bought a used 2018 Toyota Prius from this dealer. The dealer failed to disclose there were holes punched into the oil pan. This cost me $700 to replace the pan. I would not recommend this dealer. More

by machiavelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny Galvan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

North Park Toyota of San Antonio responded

We apologize for the inconvenience and frustration you experienced with your purchase of the used 2018 Toyota Prius. Providing transparency and accurate information to our customers is a priority, and we regret that the condition of the oil pan was not properly disclosed to you. We understand the unexpected expense and inconvenience this situation caused, and we apologize for any inconvenience or dissatisfaction it may have caused you. Your feedback is important to us, and we take it seriously as we continuously strive to improve our processes and services. To address your concerns and discuss this matter further, we encourage you to contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to assisting customers and ensuring their satisfaction, and they will make every effort to address your concerns promptly and effectively. Once again, we apologize for any inconvenience or frustration this experience may have caused you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Helpful
May 31, 2024

They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Eubanks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

Helpful
May 23, 2024

Customer service and stuff are amazing they go above and beyond to answer any type of questions that you may have… They don’t give you I don’t know question it’s more like let me find out I’ll get you your More

by Elvia.salmos91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 29, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're delighted to hear that our customer service team at North Park Toyota goes above and beyond to answer your questions. We believe in providing thorough and helpful responses, and we're glad that our efforts made a positive impact on your experience. Thank you for your kind words, and we look forward to assisting you again in the future!

Helpful
May 22, 2024

Always a good experience thanks to Thomas my advisor. He always goes above and beyond More

by jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Service Advisor
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May 23, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Thomas consistently goes above and beyond to ensure you have a good experience. Providing exceptional service is our priority, and we're glad Thomas exemplifies this commitment. We appreciate your kind words and your loyalty. We'll be sure to pass along your feedback to Thomas and the rest of our team. We look forward to serving you again soon!

Helpful
May 22, 2024

I took my car for service and the quality of customer service at this dealership is fantastic! Although I live almost an hour away it is totally worth the drive. Superior service from all! Amazing team More

by Sluna6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Eubanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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May 23, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with the customer service at North Park Toyota. It's wonderful to know that our team provided you with superior service and made your long drive worth it. We truly appreciate your kind words and your business. We look forward to serving you again in the future!

Helpful
May 18, 2024

Excellent customer service and thorough with explanation of service. Staff always make you feel welcomed. More

by ginaarriaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gutierrez
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May 20, 2024 -

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear that you experienced excellent customer service, thorough explanations of service needs, and a welcoming atmosphere. At North Park Toyota, we strive to provide a comprehensive and positive service experience for every customer, and your feedback lets us know we're hitting the mark. We especially appreciate you mentioning the thoroughness of the service explanations. Our service advisors understand the importance of clear communication, and they take the time to ensure you understand any recommended services. We're glad you feel welcome at North Park Toyota as well. Creating a friendly and comfortable environment is important to us. Thank you again for choosing North Park Toyota! We look forward to seeing you again soon for your next service needs.

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