Patriot Ford of Sturgeon Bay

Michael and I would like to share that our sales people at patriot/Jeep were amazing that would be Collin and Matt and Patty. We would come back again. They were so accommodating and personable and funny a at patriot/Jeep were amazing that would be Collin and Matt and Patty. We would come back again. They were so accommodating and personable and funny and helpful. I would give them a 10 out of 10 if you were rating them Thank you kindly, Susie Robin Nitsch, Michael Nitsch More

Don’t waste your time at this dealership! My experience went from bad to horrible. Started with a damaged trim piece when we were coming to most likely purchase the vehicle. Then I found nume My experience went from bad to horrible. Started with a damaged trim piece when we were coming to most likely purchase the vehicle. Then I found numerous scratches on the new car. Not much was done about this. I had issues getting my credit to run because I had a fraud alert on my file and yes that is my bad but I got it resolved and right before it was fixed the finance guy left. I was then “renting” a car rather than getting what I was trading back. No one can do paperwork I guess so I had to wait all weekend to go back and sign. Do that and you get pressured into crap you don’t need. I was going to get the paint protection but changed my mind this is where it goes really bad. I called for 2 weeks trying to find the refund and no one seemed to know anything about it or me canceling it. Communication is awful at this dealership! And then when I finally got them to realize I am owed the refund the office manager wouldn’t help me get it how I wanted it. She was the rudest professional I’ve ever dealt with and she hung up on me. She also wouldn’t answer the phone when I called as well as told the other receptionist to not answer the phone. I am still owed the taxes on the package I canceled and you got it, still chasing for that! I wouldn’t tell anyone to go here, not even for a test drive. More

Got a good trade in price for my new Ford. Kelly did an excellent job in explaining all of the new features of my Maverick. Kelly did an excellent job in explaining all of the new features of my Maverick. More

No complaints, service is outstanding,personnel are helpful, I would recommend there service to everyone helpful, I would recommend there service to everyone More

Everything about my last service appointment went very well. I am happy with their work. well. I am happy with their work. More

I appreciate Kyle explaining everything thoroughly to me and answering all the questions I have for him. and answering all the questions I have for him. More

Great service at a price agreed on 👍 I will look forward to doing business in the future. forward to doing business in the future. More

Horrible experience. Had two chances to fix a problem with the front differential and it was not fixed either time. Wasted two months of my time! I've made five trips to Had two chances to fix a problem with the front differential and it was not fixed either time. Wasted two months of my time! I've made five trips to the dealership from Sister Bay and still do not have a fully functional vehicle. More

When I picked up my new truck, my wife noticed a few paint chips on the door handle and a gash in the glove box. Patriot Ford not only fixed the paint and replaced the glove box with a new one, but they paint chips on the door handle and a gash in the glove box. Patriot Ford not only fixed the paint and replaced the glove box with a new one, but they delivered a loaner truck and picked up my truck even though I live 200 miles away. Fantastic service! More

Very disappointed with the service center. Requested an oil change and tire rotation on my truck at 50,000 miles. An oil change and tire rotation costed me $157. Mind you I also bought 4 new t Requested an oil change and tire rotation on my truck at 50,000 miles. An oil change and tire rotation costed me $157. Mind you I also bought 4 new tires from patriot only a few short months prior. Got the truck back, tried to drive it home and it shook terribly. Brought the truck back into service, and was told the tires were not balanced after the rotation. I was charged an additional $113 for them to balance the two rear tires. I was told “balancing tires after the rotation is not part of the service, it is additional.” I don’t understand why you would rotate tires and not balance them afterwards, great way to ruin your vehicle. Essentially I was additionally charged for their carelessness. Also no new sticker was placed on my windshield after the oil change indicating the mileage when the next oil change should occur. Honestly wouldn’t be surprised if they didn’t even change my oil in the first place! Terrible experience, will not be taking my truck back to Patriot. I take pride in my vehicle and the service that goes into it. Patriot does not. More