Rick Case Hyundai Plantation

I purchased a Hyundai Tucson certified preowned 3 weeks ago and shortly after it needed service. It turns out that the front tires are very old and there is a leak in coolant that requires immediate mainte ago and shortly after it needed service. It turns out that the front tires are very old and there is a leak in coolant that requires immediate maintenance. I paid an incredible amount of fees for this things to be good to go for awhile and yet I will have to deal with it. I don’t know if it was laziness in the checking process, or they just tricked me, but it’s terrible by them to sell a car in that condition. More

Samuel was very awesome. Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case i Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case is lucky to have him. More

Never ever will I buy a Hyundai again. Service department is terrible. so I have miss a whole days work and sit the entire day to get their crappy car repaired my horn stopped working an Service department is terrible. so I have miss a whole days work and sit the entire day to get their crappy car repaired my horn stopped working and it us ver dangerous to drive without it. They did not care do if zI have an accident I will hold them responsible and sue them. They had time if they felt like it to fix it today. But since no ine cares. I might just go and turn this crap in and get a Ford never had issues with a Ford More

Stephano was GREAT! He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent time after we signed the deal explaining each and every detail of the car. Amazing guy! More

Incompetence or crooked? You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I p You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far the newest tire on the car and they destroyed that one. They claim they did the right thing through video evidence in the shop however, after searching complaints on them this seems to be a common tactic at Rick Case. As the video evidence does not show anything but the guy changing the wrong tires on the car. The service Manager lied to me saying they would replace my tires at no cost. More

Service staff seems to be overwhelmed. They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to addr They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to address the issues. Once we arrived to get the car they said was ready, we then waited 20 minutes for them to bring it up. Not the service level advertised to use when we bought. More

The service is Regular. The attention is regular. The courtesy is Regular. The knowledge is regular. Not bad, only regular. The attention is regular. The courtesy is Regular. The knowledge is regular. Not bad, only regular. More

My experience with the service department regarding my 2020 Palisade's TPMS system issue was disappointing. Despite being charged $347 for 1 hour of labor to reprogram a wheel sensor, the problem persiste 2020 Palisade's TPMS system issue was disappointing. Despite being charged $347 for 1 hour of labor to reprogram a wheel sensor, the problem persisted. Upon returning, my service advisor, Samuel, acknowledged the initial error but assured me it was resolved. Unfortunately, the fault recurred shortly after. Even after mentioning a relevant TSB (TSB#21BE001H), which the technician supposedly had, the issue persisted. Despite leaving my vehicle at the dealer for 12 days, the TSB was not completed. Notably, there were no notes added to the ticket, complicating future diagnoses. This lack of resolution and attention to detail was disappointing and frustrating. More

Thank you salesman Bob Boyle for making this an excellent, fun and easy car buying experience. excellent, fun and easy car buying experience. More