Silver Star Motors
Long Island City, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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This dealership is TERRIBLE and Jerry Petitto accepts no responsibility for the transaction except credit for the sale. My girlfriend and I flew to New York from Georgia 15 days ago to purchase a certified responsibility for the transaction except credit for the sale. My girlfriend and I flew to New York from Georgia 15 days ago to purchase a certified MB C300, the deal fell through because water was housed in both tailpipes. The salesperson or service technician didn't hear the rattle, and I identified it. Additionally, all of the wheels had scratches on them and the sales manager refused to repair them. He said it would cost him $340.00 ($85.00 per wheel) on a certified Mercedes-Benz C300 that was being sold for $30K. They let us walk away. Now 15 days later, they still have not refunded $26,900 of our money. Every time we called, they were checking on it. The craziest thing of all is they are working on the paperwork and we never even got to test drive the CAR!! The customer service here is the worst!!! Stay away. More
Assume experience great sales person most of all I got the car I wanted at a great price!! the car I wanted at a great price!! More
I am very satisfied with the service at Silver Star Motors. Dawn Morris was very helpful and professional, nice and friendly. She served us very efficiently and quickly, when we arrived all the documen Motors. Dawn Morris was very helpful and professional, nice and friendly. She served us very efficiently and quickly, when we arrived all the documents were ready and so was the car. More
A Very Bad Experience at Silver Star Mercedes Dealership on April 29, 2024 (36-11 Northern Blvd) with sales Manager Matt Fattah and his team, I totally disappointed with Mr Math and Dawn Morris. Mercedes de on April 29, 2024 (36-11 Northern Blvd) with sales Manager Matt Fattah and his team, I totally disappointed with Mr Math and Dawn Morris. Mercedes dealership is big name and big brand name in the United States of America, not only USA, the whole world. They (Math and his team)doing wrong thing in the store. He and his team Dawn Morris know. when I ask Matt (manager) for his name or business card, he refuse to provide his last name and business card. he is so rude. I was try to purchase pre-owned Mercedes-Benz GLS 450 VIN: 4JGFF5KE3MA455306 and trading with my old Mercedes-Benz GL450. Dawn was ask for extended warranty to pay extra $$$$. I said no. all process was done and credit already submitted. Dawan Morris about to provide the key to me to take the car home. after talk to her manager she came to me and saying that the car just sold. if the car is sold why you submit the credit application? why you said the you can take the car today? How many sales person work with the same vin number? why do you waste my time?I will submit NYC car dealer complaint to do fraud investigation. how they force to sell the additional service to the consumer. More
My service advisor Beatrice was Excellent and was very informative. This is my first time at this location and will definitely be coming back. Thank you. informative. This is my first time at this location and will definitely be coming back. Thank you. More
The team there is great a lot of thanks to Dawn, Mat and Apostile They are very helpful and honest. I just got my second car from them very easy and simple Apostile They are very helpful and honest. I just got my second car from them very easy and simple More
I was working with service associate by the name of Apostle. He was very professional and knowledgeable. very much appreciated his professionalism Apostle. He was very professional and knowledgeable. very much appreciated his professionalism More